Business Analyst

NO C2C assistance. Please do not call if you are a C2C.

12-month remote project.

LMS and Sum Total experience is required.

Business Systems Analyst III

Position Summary

Milestone is seeking an experienced Business Systems Analyst III (BSA III) to support the enterprise Learning Management System (LMS) transformation initiative, including the migration from Sum Total LMS to SAP Success Factors Learning.

The BSA III will serve as the liaison between business stakeholders, Learning & Development, Human Resources, Compliance, Quality, Information Technology, and implementation partners to ensure business requirements are accurately captured, documented, validated, and translated into effective system solutions.

This role will support business process analysis, requirements gathering, curriculum and training data transformation, testing coordination, validation activities, reporting requirements, and deployment readiness. The BSA III will play a critical role in ensuring the future-state learning platform meets business, compliance, and operational needs while maintaining GxP and training compliance requirements.

The ideal candidate will possess strong business analysis skills, experience supporting enterprise software implementations, and familiarity with learning management systems within regulated pharmaceutical, biotechnology, healthcare, or life sciences organizations.

Key Responsibilities

Business Analysis & Requirements Management

• Elicit, document, analyze, and manage business requirements for the LMS transformation program.
• Conduct stakeholder interviews, workshops, and process review sessions.
• Partner with business and technical teams to define future-state learning processes and system capabilities.
• Translate business needs into functional requirements, user stories, process flows, and use cases.
• Ensure traceability between business requirements, system configuration, testing activities, and deployment deliverables.
• Facilitate review and approval of business requirements documentation.

Current-State and Future-State Process Analysis

• Analyze current learning management processes and identify opportunities for improvement.
• Document current-state and future-state workflows.
• Evaluate training administration, curriculum management, learner assignments, qualification tracking, reporting, and compliance processes.
• Support process harmonization and standardization activities.
• Identify business process gaps and recommend solutions.

LMS Migration & Data Analysis

• Support migration activities from Sum Total LMS to SAP Success Factors Learning.
• Analyze training and curriculum data for migration readiness.
• Assist with data mapping, transformation, cleansing, validation, and reconciliation activities.
• Document business rules governing training records and learning assignments.
• Validate migrated data against approved requirements and business expectations.
• Coordinate review and signoff activities with business stakeholders.
• Collaborate with implementation teams to define system requirements and configuration needs.
• Support design workshops and solution review sessions.
• Review proposed configurations against business requirements and compliance needs.
• Assist in documenting functional specifications and configuration requirements.
• Participate in defect triage and issue resolution activities.

Compliance, Validation & Quality Support

• Support GxP-regulated system implementation activities.
• Assist with Computer System Validation (CSV) documentation and review activities.
• Contribute to validation deliverables such as:
• User Requirements Specifications (URS)
• Functional Requirements
• Traceability Matrices
• Validation Evidence
• Ensure compliance-related business requirements are accurately documented and tested.
• Support audit readiness and…