Level I Technical Support Specialist

Jacksonville, FL (Local Candidates Only)
$18.25 - $20.65/hourly + Bonus + Benefits + Company-paid Certification Program

At Scarlett Group, we're more than a technology company. We're a team of problem-solvers, innovators, and relationship builders committed to delivering exceptional experiences for our clients and our people.

As a JBJ Best Places to Work and one of the region's fastest-growing technology companies, we invest in our employees through professional development, career advancement opportunities, challenging work, and a culture built on collaboration, accountability, and having fun while doing meaningful work.

We're looking for a Technical Support Specialist I to join our Support team and serve as a front-line resource for our clients. This role is ideal for someone early in their IT career who enjoys troubleshooting technology, helping people, and continuously learning new skills.

If you're customer-focused, eager to grow your technical expertise, and thrive in a fast-paced, collaborative environment, we'd love to talk with you.

• Provide first-level technical support for hardware, software, peripheral devices, and basic network connectivity issues.
• Respond to, troubleshoot, and resolve support requests while delivering exceptional customer service.
• Document incidents, troubleshooting steps, resolutions, and technical information within the ticketing system.
• Escalate complex technical issues to senior engineers or appropriate support teams as needed.
• Assist with workstation setup, deployment, maintenance, and hardware replacement activities.
• Support Microsoft Windows environments, desktop applications, printers, and common business technologies.
• Follow established support processes, service standards, and documentation procedures.
• Collaborate with team members to ensure timely resolution of client issues and requests.
• Participate in rotating on-call responsibilities and occasional after-hours support when required.

• High school diploma or equivalent required.
• 1+ year of Help Desk, Technical Support, Customer Service, or related experience preferred.
• Familiarity with Microsoft Windows operating systems, Microsoft 365 applications, and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, interpersonal, and customer service abilities.
• Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Strong desire to learn and grow within the IT field.
• CompTIA A+, ITIL Foundation, or other entry-level certifications are a plus.
• Valid driver's license and reliable transportation required.

• Work for a JBJ Best Places to Work award winner.
• Join one of the fastest-growing technology companies in the region.
• Gain hands-on experience across a wide range of technologies, clients, and industries.
• Receive mentorship from experienced technical professionals who are invested in your growth.
• Build a strong foundation for long-term advancement within IT and Managed Services.
• Receive support for certifications, professional development, and career growth.
• Collaborate with a supportive team that values accountability, teamwork, and continuous improvement.
• Grow your career in an organization that promotes from within whenever possible.

Hourly Pay Range: $18.25 - $20.65

Actual compensation is based on experience, skills, certifications, and other job-related factors.

This position is classified as non-exempt and is eligible for overtime in accordance with applicable laws and company policies.

Additional compensation may include:

• Annual bonus opportunity
• Performance-based recognition and awards

  Scarlett offers a comprehensive…