Analyst , Implementation
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-10-23
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, Technical Support
Job Description & How to Apply Below
- Implements FIS imaging and payments solutions (Image Centre, Direct Link, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients
- Serves as both Project Manager and Technical Analyst on small projects;
Technical Analyst on large multi-product engagements - Client-facing role requiring strong communication, solutioning, and stakeholder management skills
- Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live
- Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment)
- Strong financial industry and items processing domain knowledge
- Understanding of teller and distributed capture workflows within banking environments
- Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions
- Knowledge of image cash letter processing, duplicate detection, and remittance workflows
- Familiarity with banking ERP, accounting systems, and check clearing platforms
- Image Centre — installer, configuration, and training proficiency required across all profiles
- Direct Link Teller — teller capture and sort pattern configuration, Host Integration knowledge
- Orbograph CAR/LAR — strong definition and configuration knowledge required
- Voyager — implementation and support knowledge (applicable profiles)
- Image Retrieval API — strong knowledge of API integration and image retrieval workflows
- Duplicate Detection and Image Cash Letter (ICL) knowledge preferred
- Run small-scope projects independently as both Project Manager and Technical Analyst
- Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
- Manage client expectations, scope, and escalations through go-live and stabilization phases
- Lead client calls, training sessions, and on-site go-live support activities
- Quick thinking and proactive communication in deadline-driven client environments
- Strong SQL knowledge — querying, troubleshooting, and data validation
- Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements
- Ability to read and interpret data file layouts; perform data field mapping and conversion analysis
- Product-to-product migration experience; add-on and work order technical project delivery
- Cross-team collaboration and technical resource coordination
- Requirements gathering, gap analysis, and technical solutioning
- Excellent written and verbal communication skills; strong training and documentation abilities
- Ability to translate client business requirements into technical platform solutions
- Attention to detail, quality focus, and independent judgment
- Adaptability and resilience; ability to manage multiple priorities simultaneously
- Must be available to work US business hours (North America client base)
- After-hours and weekend availability required for minimum 2 weeks post go-live per new client
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