Digital Learning Strategist, Delivery​/SVP

## Digital Learning Strategist, Delivery / SVPApply:
Hybrid:
Jacksonville Florida United States:
Full time:
Posted Today:
End Date:
October 29, 2026 (6 days left to apply):
The Digital Learning Strategist, Delivery Manager will report into the Digital Learning and Talent team and is a strategic professional responsible for leading the strategy, delivery, ongoing management and evolution of key applications within Citi's global learning technology ecosystem. The role leads multifaceted, complex, global and cross-business technology initiatives within Citi Learning and serves as a product and technology leader for learning delivery platforms.

You will consult on business needs; initiate projects; assess and determine appropriate project development life cycles; create and manage integrated project plans; establish scope, schedule and cost baselines; manage and direct work; monitor and control delivery; perform integrated change control; and evaluate overall project and product performance.

The role will stay abreast of innovation in learning and development and emerging technologies, including Artificial Intelligence (AI), automation and new capabilities available through Citi and external technology providers. The role will lead the identification and implementation of opportunities to use AI and automation to improve efficiency, simplify processes and enhance learner and administrator experiences.

Developed communication and diplomacy skills are required to guide, influence and support strategic direction and decisions. This Learning Strategist provides advice and counsel related to the technology and operations of the business, manages existing learning systems and partners across Learning, HR Technology, Implementation Services, Operations, Risk and external vendors on new capabilities and innovation.

The role will also manage a team of product managers who support delivery applications within the learning ecosystem, providing strategic direction, developing team capabilities and enabling the team to identify and implement technology and AI-driven improvements across its portfolio.
** Learning technology strategy and product ownership*
* · Provides leadership, product ownership and strategic direction for learning delivery applications, driving prioritization, standardization, scalability and alignment across the learning ecosystem.
· Defines and executes product strategies and roadmaps for assigned learning systems, including Docebo and other learning delivery technologies.
· Manages large, multifaceted technology initiatives or multiple initiatives simultaneously with cross-business, cross-functional or global impact.
· Leads projects through requirements, planning, implementation, testing, deployment and transition into sustainable ongoing operations.
· Supports onboarding, knowledge acquisition and ongoing management of the team. Assigns responsibilities, establishes accountability and develops the team's capabilities.
· Leads and develops a team of product managers responsible for learning delivery applications and related technology initiatives.
· Partners closely with HR Technology and Implementation Services to define project scope and objectives through implementation and manage platforms end-to-end, including technical issues, integrations, data concerns and operational challenges.
** AI, automation and innovation*
* · Leads the identification, prioritization and implementation of AI and automation opportunities across learning technology and delivery processes.
· Partners with the team to identify manual, repetitive, high-volume or error-prone processes that can be simplified, automated or redesigned through AI, workflow automation or existing platform capabilities.
· Evaluates AI…