D365 Functional Consultant​/Business Analyst; Field Service and Project Operations

This is a 12-month temporary employment position supporting the implementation and deployment of Microsoft Dynamics 365 (D365) Field Service and Project Operations.

Work Location:

Fully Remote or Hybrid (for candidates located near our Jacksonville, FL office)
POSITION SUMMARY: The temporary employment is for both a Functional Consultant/Business Analyst to support the solution verification, implementation, data migration, testing and deployment of a new platform and associated integrations and applications.

The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions.

The Functional Consultant role is to utilize best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Field Service and Project Operations. Duties may include business requirements gathering, design/configuration, writing/reviewing user stories, testing, data migration, product showcases, quality assurance, training, and support.

KEY RESPONSIBILITIES Strategy & Planning Collaborate with project sponsors to determine project scope and vision.

Clearly identify project stakeholders and establish user classes, as well as their characteristics.

Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

Work with stakeholders and project team to prioritize collected requirements.

Application Support Work with the relevant stakeholders and take ownership of the incidents.

Working directly with end users in a support capacity.

Problem solving and Analytical skills.

Provide feedback to the product team for improvements.

Excellent verbal and written communication skills for all levels of the business (including technical and business audiences).Provides escalation support for help desk as needed.

Application Deployment & Customization Work with team members and independently to configure Microsoft Dynamics 365 (Field Service/Project Operations) and key third-party products. This work would include building custom CRM entities, configuration of various CRM components (business processes, workflow), security configuration, and report writing.

Performs gap analysis from requirements gathered to solution proposed.

Completes project documentation such as:
Functional Requirements Document, User Stories, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides Documentation creating Process Flow Diagrams, Functional Design Documents, Business Requirement Documents, and gap analysis.

Configuration of CRM system, including workflows and setup

Customizations and configurations for the Field Service (Dynamics 365) mobile app - both for online and offline scenarios

Clear understanding of integrations with other systems or previous experience with integrations.

Utilizes Microsoft Dev Ops to track project tasks.

Participates in all tasks relating to feature testing, solution testing, and user acceptance testing.

Performs end user training in one on one, webinar, and classroom style settings.

Works with management to keep projects on schedule and recommend needed action to meet deadlines.

REQUIRED QUALIFICATIONS Education

Bachelor’s degree in Business, Computer Science or D365…