System Administrator III- Kiteworks Admin

Location: United States

Workplace: Remote

Employment Type: Full-Time

Experience: 5+ years of experience or an equivalent combination of education, training, and experience

Core Areas: Systems Administration, Managed File Transfer (MFT), Kiteworks, , Windows Server 2019/2022, Active Directory, Azure Cloud Hosting, Network Protocols

Compensation: $87,191–$144,640 annually

Schedule: Off-hours or weekend availability required for quarterly scheduled updates or upgrades and critical patching.

The System Administrator III
- Kiteworks Admin is a remote technical administration opportunity focused on managing, securing, maintaining, and troubleshooting enterprise managed file transfer infrastructure. The position serves as a subject matter expert for , Kiteworks, and  environments, supporting reliable data transfers between internal and external systems, server operations, user account administration, access management, performance monitoring, and ongoing infrastructure maintenance.

The role also supports an active 8–12-month migration from  and  to Kiteworks. Responsibilities involve Windows Server 2019/2022, Active Directory, Azure cloud hosting, secure file transfer protocols, network connectivity, encryption, and operational troubleshooting. The administrator works with customers, technical teams, and IT management to maintain service continuity, resolve support issues, enforce account management policies, and support audits, system updates, and infrastructure improvements.

• Administer, maintain, and support internal and external  server resources and managed file transfer infrastructure to ensure reliable daily operations.
• Manage Kiteworks, , and  environments, including file transfer processes, account requests, user access, configuration support, and technical troubleshooting.
• Support the ongoing 8–12-month migration from  and  to Kiteworks, helping maintain secure and uninterrupted file transfer services throughout the transition.
• Monitor managed file transfer performance, investigate operational failures, and resolve connectivity, server performance, file transmission, and user access issues.
• Administer and troubleshoot file transfer and networking protocols, including FTP, SFTP, TCP/IP, HTTP/HTTPS, and DNS.
• Support systems and infrastructure involving Windows Server 2019/2022, Active Directory, TCP/IP networking, and Azure cloud hosting.
• Work directly with customers to establish, maintain, and enforce file transfer account management and access policies.
• Provide daily operational support for break-fix requests, technical incidents, data calls, audits, and general IT support tickets.
• Investigate server performance degradation, Kiteworks user account setup problems, access restrictions, file transfer failures, and security-related connectivity issues.
• Apply secure file transfer practices, including file encryption, decryption, access controls, and protection of confidential information.
• Use monitoring and analytical tools to evaluate system performance, troubleshoot technical problems, and perform performance tuning through query optimization where applicable.
• Support infrastructure administration activities involving backup and recovery, disaster recovery, technical standards, and established IT methodologies.
• Identify opportunities to improve managed file transfer workflows, automate administrative processes, and increase operational efficiency.
• Stay informed about emerging technologies, technical standards, and best practices in managed file transfer and systems administration.
• Coordinate with customers, technical peers, cross-functional teams, and IT management to prioritize support requests and resolve complex…