Salesforce Production Support Analyst
Listed on 2026-10-27
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IT/Tech
CRM Systems & Management, IT Business Analyst, Systems Administrator, IT Support
Zachary Piper Solutions is seeking an Salesforce Production Support Analyst to support a federal health organization. This is an exciting opportunity to support a program committed to improving health outcomes across the US. This position is FULLY REMOTE and requires working availability from M-F, 9-5PM EST.
Responsibilities of the Salesforce Production Support Analyst- Administer Salesforce user access, permissions, and security to ensure appropriate system access and compliance.
- Monitor production environments, investigate system alerts, and resolve incidents to maintain application stability.
- Provide Tier 2 and Tier 3 support by troubleshooting technical issues and coordinating timely resolutions.
- Perform data audits, validations, and integrity checks to ensure accurate and reliable business data.
- Conduct root cause analysis, document processes, and implement improvements to prevent recurring production issues.
Experience of the Salesforce Production Support Analyst
- 5+ years of hands‑on Salesforce experience, including administration and production support.
- 3+ years of experience managing production incidents, service requests, and root cause analysis.
- Experience with Salesforce Service Cloud, Experience Cloud (Portals), LWC, and Aura preferred
- Hands‑on experience using Dynatrace, Python, JIRA, Confluence, and SharePoint.
- Strong understanding of Salesforce security, user access management, and data integrity processes.
- Must possess a valid Salesforce certification (Administrator preferred).
- Bachelor's degree required.
- Must be willing and able to obtain a CMS Public Trust clearance.
- Salary Range: $80,000- $90,000 depending on experience
- Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement
Salesforce Production Support, Salesforce Support Analyst, Salesforce Administrator, Salesforce CRM, Salesforce Lightning, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce User Management, Salesforce Security Model, Profiles, Permission Sets, Salesforce Data Management, Salesforce Reports, Dashboards, Workflow Rules, Process Builder, Salesforce Flow, Flow Automation, Case Management, Salesforce Deployment, Release Management, Application Production Support, Incident Management, Problem Management, Root Cause Analysis, RCA, Production Support, Production Incident Management, Defect Resolution, Production Issue Triage, Tier 2 Support, Tier 3 Support, Troubleshooting, Service Delivery, Change Management, Escalation Management, Performance Optimization, SLA Management, Dynatrace, Application Performance Monitoring, APM, Infrastructure Monitoring, End-to-End Monitoring, Log Analysis, Real User Monitoring, RUM, Synthetic Monitoring, Performance Analysis, Production Monitoring, Python, Python Scripting, Automation, Process Automation, Data Analysis, ETL, API Integration, Reporting Automation, JIRA, Jira Administration, Agile, Scrum, Kanban, User Stories, Sprint Planning, Defect Tracking, Incident Tracking, Backlog Management, Confluence, Technical Documentation, Knowledge Management, Process Documentation, SOP Documentation, Runbooks, Knowledge Base Management, SharePoint, SharePoint Online, SharePoint Administration, Document Management, Content Management, SharePoint Lists, SharePoint Workflows, Microsoft 365, SQL, SOQL, Data Validation, Data Integrity, API Troubleshooting, System Integration, User Access Management, Security Compliance, Application Lifecycle Management, ALM, Production Stability, Business Process Support, Salesforce Support, CRM Support, Monitoring Tools, Operational Support, IT Support, Enterprise Applications, Stakeholder Management, Cross-Functional Collaboration, Continuous Improvement
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