SaaS Tech Support Specialist – AI-Driven Customer Care
Listed on 2026-10-27
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IT/Tech
HelpDesk/Support, Technical Support, SaaS Sales, IT Support
Higher Logic is seeking a Technical Support Specialist to help customers successfully use our cloud-based engagement platform. You will troubleshoot issues across multiple channels, use documentation and AI-assisted tools, and communicate clearly with clients to drive resolution.
You will escalate complex problems, document interactions in our case-management system, and continuously expand product knowledge to deliver outstanding service and support in a SaaS environment.
This is a strong position to take on the SaaS Tech Support Specialist – AI-Driven Customer Care role at Higher Logic.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 52.000 - 76.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the SaaS Tech Support Specialist – AI-Driven Customer Care role in the description above.
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