Clinical IT Operations Analyst

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™ we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care. Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges.

Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems. Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!

• Incident Response & Resolution: Independently assess incident severity and clinical impact, troubleshoot Mosaic platform components and integrations, contain issues, and resolve incidents using structured diagnostic methods and AI-assisted tools.
• Major Incident Participation & Escalation: Collaborate with incident command during high-severity events, provide timely technical updates, recognize when additional support is needed, and escal​ate with clear context, impact, and recommended next steps.
• Proactive Monitoring & Risk Identification: Monitor system health, alerts, and operational dashboards; identify emerging risks and recurring issues; and support effective shift handoffs and follow-up.
• Clinical Workflows & Customer Communication: Apply knowledge of radiology and clinical workflows to assess potential patient care impacts, manage customer expectations, and communicate clearly and appropriately with clinical and operational stakeholders.
• Documentation & Continuous Improvement: Maintain accurate incident records, resolutions, and lessons learned; use AI-assisted documentation tools responsibly; and contribute to runbooks, knowledge articles, troubleshooting guides, and post-incident reviews.
• Operational Readiness &
  
  Collaboration:
  
  Partner with Response peers, leadership, engineering, product, and clinical operations teams to resolve incidents and improve service quality; maintain shift readiness and participate in on-call rotations as needed, including evening and overnight coverage and up to 15% travel.

• Technical Support & Incident Response: Experience in technical support, incident response, or IT operations within healthcare IT, clinical technology, or complex SaaS environments.
• Troubleshooting & Independent Judgment: Ability to independently triage and resolve complex, time-sensitive technical issues with incomplete information, using sound judgment when standard procedures are insufficient.
• Clinical Technology Knowledge: Working knowledge of radiology or clinical workflows, with familiarity with PACS, RIS, or similar clinical platforms preferred.
• Communication & Incident Management: Strong written and verbal communication skills across technical and non-technical audiences, with familiarity with ITIL Incident, Major Incident, and Problem Management frameworks and structured escalation processes.
• Accountability, AI & Operational Readiness: Demonstrated ownership and follow-through, comfort working in 24/7 shift-based or on-call…