Sr. Systems Engineer; West Coast

Title: Sr. Systems Engineer

Reports to: Client Technology Manager

Department: Support

Location: United States -- Remote

Schedule: West Coast / Pacific Time Business Hours

Term: Full-Time

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

We are seeking a Sr. Systems Engineer to join our growing Support team. This is a highly technical, hands-on role focused on providing advanced remote support, systems administration, infrastructure troubleshooting, and technical escalation across Atlas Technica client environments.

The Sr. Systems Engineer serves as an escalation point for Junior Systems Engineers and Systems Engineers while providing technical guidance, mentoring, and support across complex client issues. This individual will work closely with other engineers, Client Technology Managers, and technical teams to resolve escalations, maintain client environments, and contribute to infrastructure, cloud, security, and technology initiatives.

The successful candidate will combine strong technical expertise with excellent communication, ownership, problem-solving, and a customer-first approach. This position is remote within the United States and requires consistent availability during West Coast / Pacific Time business hours.

• Provide advanced remote IT support and technical assistance across assigned client environments
• Serve as an escalation point for Junior Systems Engineers and Systems Engineers on complex technical and client-impacting issues
• Mentor and provide technical guidance to engineers through troubleshooting, knowledge sharing, documentation, and support best practices
• Manage and resolve complex support requests through the organization's ticketing system
• Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra
• Support Microsoft Windows Server environments, Active Directory, Group Policy, identity and access management, and endpoint-management technologies
• Troubleshoot networking, virtualization, cybersecurity, cloud, and infrastructure-related issues
• Support Microsoft Azure workloads and contribute to cloud and infrastructure initiatives
• Implement and support enterprise networking technologies, including firewalls, switches, and wireless infrastructure
• Balance technical escalations, support tickets, project-related work, and research or improvement initiatives
• Maintain and improve technical documentation, procedures, wiki articles, and build standards while following strict change-control requirements
• Evaluate emerging technologies and contribute recommendations that improve Atlas Technica's technical standards, support capabilities, and client environments

• 3+ years of relevant IT experience in systems engineering, systems administration, desktop support, infrastructure support, or a related technical environment
• Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Significant experience…