Project Manager, Change Management, AI Business & Operations

Location:

Remote USA

Full-Time

Acliviti doesn’t just advise clients, we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support — all while aligning stakeholders and delivering outcomes that matter.

• Experts in customer experience delivering operational, technical, and AI-enabled transformation
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
• Boardroom translators — connecting CX vision, technology, AI capabilities, and financial value
• Outcome-driven professionals who understand that successful transformation requires the right balance of people, process, data, and technology
• Remote-first and cross-functional, with deep expertise across industries

• Enterprise organizations modernizing their customer engagement ecosystem
• CX, IT, Operations, Data, and Finance leaders seeking true stakeholder alignment
• Teams navigating complex transformation programs with high visibility and high stakes
• Businesses evaluating and implementing CCaaS, conversational AI, automation, analytics, and other emerging technologies
• Companies looking to optimize revenue and cost models, reduce friction, improve customer and employee experiences, and drive growth

We lead clients through a continuous improvement cycle with three integrated service areas:

We help clients define where they’re going — and how to get there.

• Customer Experience Design
• Performance Optimization
• Transformation Capabilities

We lead execution across people, platforms, processes, data, and technology.

• Technical Platform & Capabilities
• Operational Management
• Data & Analytics
• AI & Automation

We stay engaged post-launch to ensure long-term success.

• Operational & Technical Oversight
• Outcome & Expense Management
• Artificial Intelligence & Data Segmentation

The Project Manager is responsible for leading the successful delivery of complex CX, CCaaS, AI, and digital transformation programs for enterprise and mid-market clients.

This role owns delivery from mobilization through implementation, go-live, and ongoing optimization. The Project Manager will coordinate multiple work streams including architecture, engineering, integrations, data, AI/automation, testing, change management, and operational readiness.

The ideal candidate is a strong delivery leader who can operate comfortably between business stakeholders and technical teams. They do not need to be an AI engineer, but they must understand how modern AI solutions are designed, implemented, measured, governed, and adopted while being able to translate technical concepts into clear business decisions and outcomes.

• Own end-to-end delivery of complex transformation programs from mobilization through deployment and post-go-live optimization, ensuring accountability for scope, timeline, budget, quality, and outcomes
• Lead cross-functional teams across project management, architecture, engineering, AI, data, integrations, operations, and client stakeholders
• Establish clear responsibilities, expectations, dependencies, and decision rights across all stakeholders
• Drive a culture of accountability, transparency, collaboration, and continuous improvement
• Bring structure and clarity to complex and ambiguous transformation environments
• Adapt delivery methodologies (Agile, Waterfall, or hybrid) based on the needs of each engagement

• Establish and enforce governance standards, including executive steering…