Director, Technical Support & Field Service — Equity
Listed on 2026-10-28
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IT/Tech
IT Support, Technical Support, Systems Administrator, Network Security
Sereact is seeking a leader to establish and run a high-ownership support and field-service team. You will stand up the support desk, define triage, severity tiers, response targets and an SLA framework, and build remote diagnostics on Cortex telemetry to reduce site visits.
You will coordinate field service, dispatch, on-site playbooks and third-party technicians, while owning uptime, MTTR and CSAT metrics and hiring the first wave of support and field engineers.
We have an opening for a Director, Technical Support & Field Service — Equity in United States within Management & Operations, IT & Technology.
This role, Director, Technical Support & Field Service — Equity at Sereact GmbH, could be your next opportunity.
Are you ready to take on the Director, Technical Support & Field Service — Equity role at Sereact GmbH?
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