CX Architect - AI-Driven
Listed on 2026-10-29
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IT/Tech
AI Engineer (Applied/Software), AI Business & Operations, AI Evaluation
Harvey is seeking a CX Knowledge Specialist to consolidate knowledge into a single, scalable foundation for humans and AI. You will own articles, guides, and best practices relied on by specialists and the AI Support agent, ensuring accuracy as product ships weekly.
You'll partner with Enablement Specialists to translate knowledge into training and launch-ready content, applying taxonomy and templates for fast retrieval by both teams and AI systems.
Consider building your career as a CX Knowledge Architect - AI-Driven Support at Harvey AI.
This is an excellent opportunity to take on the CX Knowledge Architect - AI-Driven Support role at Harvey AI.
As a CX Knowledge Architect - AI-Driven Support, you will play an important part at Harvey AI in United States.
We invite applications for the CX Knowledge Architect - AI-Driven Support position located in United States.
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