Senior Technical Success Manager; Australia or Japan

Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations.

Trusted by global leaders like Canva, Hub Spot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data.

As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI.

You’ll join the Customer Success and Engineering organization as our first Senior Technical Success Manager hire in Australia or Japan, reporting to our Director of Customer Success. Our Technical Success Managers in the US and Europe own the post‑sale relationship for our most strategic accounts. In APAC, you'll do that and more: you'll be the technical face of Qdrant in the region, working with Account Executives, Support, Forward Deployed Engineers, and Solutions Architects who sit several time zones away.

Most of your time goes to helping customers who already run Qdrant in production succeed and grow. The rest goes to supporting new deals, partner work, and first‑line technical questions in APAC hours. It's a hybrid role for someone who likes being first in, figuring things out, and building how we work in a new region.

• Strategic APAC accounts, end to end. Be the primary technical owner for our largest customers in the region, from onboarding through production, scaling, and expansion. Run health checks and architecture reviews, and spot growth opportunities before the customer asks.
• Hands‑on delivery. Work directly with customer engineering teams on deployment, configuration, and performance tuning across Qdrant Cloud and self‑hosted Kubernetes environments.
• First‑line technical support in APAC hours. Resolve most technical questions yourself, and hand edge cases to Support and Engineering with clear, evidence‑based diagnostics so nothing stalls overnight.
• Expectation setting with demanding customers. Hold the line on scope, priorities, and customization requests, and align engineering, IT, and security stakeholders on what happens next and when.
• Pre‑sales and partner support. Back Account Executives on new opportunities and proofs of concept in the region, and help regional partners' technical teams position and deploy Qdrant.
• The voice of APAC customers. Bring field feedback to Product and Engineering, and help shape the playbooks and processes we'll use as the region grows.

• You have 6+ years in customer‑facing technical roles (Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer) at an AI, data, or database infrastructure company.
• You're hands‑on with cloud‑native infrastructure:
  Kubernetes, Terraform, and at least one major cloud (AWS, GCP, or Azure). You can reason about memory, performance, and scaling problems without waiting for someone else.
• You've worked both sides of the deal. You can support a technical evaluation as comfortably as you can run a long‑term customer relationship.
• You bring enterprise maturity. You'll be dealing with our biggest enterprise clients in the region, so you negotiate confidently with engineering, IT, and security teams, and you push back with care when a customer's request doesn't serve them.
• You're self‑sufficient and enjoy startup ambiguity. You can be the only Qdrant person in your time zone, make good calls on your own, and know…