ServiceNow QA Tester

Department:
Quality Assurance Testing

Employment Type:

Full Time

Location:

Remote

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer‑centric, value‑driven business practices and service delivery methodologies.

Nüvitek is seeking a Service Now QA Tester with at least 3 years of experience in software testing and Agile environments to test Service Now applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor’s degree in a related field.

In assuming this position, you will be a critical contributor to meeting Nuvitek’s mission:
To deliver innovative, cost‑effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

• Execute functional, regression, integration, and user acceptance testing (UAT) for Service Now applications and workflows.
• Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria.
• Perform manual testing of forms, reports, configurations, workflows, and role‑based access controls.
• Execute and maintain automated tests using Service Now Automated Test Framework (ATF) or comparable test automation tools, as applicable.
• Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments.
• Identify, document, track, and retest defects through resolution.
• Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues.
• Support UAT coordination, release readiness, production validation, and the collection of test evidence.
• Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements.
• Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery.

• U.S. citizenship and an active Secret security clearance.
• At least 3 years of experience in software testing, quality assurance, or test engineering.
• At least 3 years of experience testing Service Now applications or comparable enterprise workflow platforms.
• At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies.
• A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Hands‑on experience developing and executing test cases, documenting results, identifying defects, and validating fixes.
• Experience performing functional, regression, integration, and user acceptance testing.
• Familiarity with workflow dependencies, system integrations, data validation, and role‑based access controls.
• Strong analytical, problem‑solving, communication, and collaboration skills.
• Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting.
• The ability to work independently, prioritize competing tasks, adapt to changing requirements and take ownership of assigned deliverables.
• Sound judgment in resolving issues independently and escalating concerns when appropriate.

• Experience with Service Now Automated Test Framework (ATF) or other test automation tools.
• Service Now Certified System Administrator (CSA) certification.
• ISTQB Certified Tester…