Sr. Manager - Procurement Services

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.

But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

The Senior Manager of Procurement Services is responsible for leading complex, high-visibility customer engagements while helping lead a team focused on excellence and continuous improvement. This role supports initiatives including negotiation support, application rationalization, renewal optimization, demand management, vendor consolidation, and process re-engineering.

Role Description

• Lead procurement solution delivery for customers, applying strong attention to detail and an analytical mindset while effectively guiding executive-level discussions.
• Support complex vendor negotiations focused on spend reduction and optimization of contractual terms.
• Conduct detailed data analysis and generate actionable insights to help procurement teams realize savings and establish effective governance frameworks.
• Support leadership in managing portions of the procurement delivery team, fostering a culture of excellence, collaboration, and continuous improvement.
• Contribute to process improvement, training, and solution development with the goal of growing the practice year over year, exceeding customer commitments, and achieving strong customer satisfaction (CSAT) results.
• Lead and influence cross-functional teams across the workstream and support additional cross-sell and upsell opportunities.
• Oversee the development and delivery of sales tools, resources, and training programs that strengthen understanding within SHI and among clients of the value our solutions provide.
• Build and maintain trusted relationships with senior internal stakeholders, executive-level customer contacts, delivery resources, partners, sales architects, and others to drive organizational success.
• Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning.
• Report on performance and strategic initiatives to senior leadership, providing insights and recommendations to support future planning.

Behaviors and Competencies

• Strategic Thinking:
  Ability to analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
• Leadership:
  Ability to lead team initiatives, inspire others to take on leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Communication:
  Ability to model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to strengthen their communication skills.
• Collaboration:
  
  Ability to lead complex team projects, inspire effective collaboration, and foster a culture of mutual respect and shared purpose.
• Problem-Solving:
  Ability to lead strategic problem-solving initiatives, develop others’ problem-solving capabilities, and foster a culture of proactive problem-solving.
• Customer-Centric Mindset:
  Ability to lead strategic initiatives focused on improving the overall customer experience, while inspiring and mentoring others to adopt a customer-centric approach and fostering a culture of…