SIAM Service Integration Lead

Job Location s: US-Remote

Job :

Category:
Information Technology

Type:
Full Time

Net Impact Strategies has an opportunity for a SIAM Service Integration Lead to coordinate cross-provider IT service delivery, governance, and performance within a federal Service Integration and Management environment as part of a multidisciplinary team supporting a federal customer. The senior leader collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.

• Lead integrated service coordination across the service desk, application teams, cybersecurity, clinical governance, and other providers.
• Maintain service management plans, responsibility matrices, service catalogs, runbooks, escalation paths, and decision logs.
• Coordinate incident, request, problem, knowledge, change, and continual-improvement processes in approved Service Now workflows.
• Ensure each cross-functional case has accountable ownership through verified closure.
• Track inter-provider dependencies, service risks, escalations, and corrective actions.
• Facilitate governance and operational performance reviews while respecting federal approval authorities.
• Use service measures and root cause findings to drive practical improvements and auditable outcomes.

• Bachelor’s degree in information technology, business, engineering, or related field; equivalent relevant experience considered.
• 7+ years of IT service management or enterprise service delivery experience, including 3+ years in service integration or operational leadership.
• Demonstrated ITIL-aligned incident, problem, request, knowledge, and change management expertise.
• Experience coordinating multiple vendors, shared services, and technical stakeholders.
• Strong Service Now reporting, governance, escalation, and service performance management skills.

• ITIL 4 Foundation or higher certification.
• Service Now Certified System Administrator (CSA), SIAM certification, or PMP.
• Experience supporting federal or healthcare enterprise IT environments.

Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.

Federal access requirements:
Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

#LI-Remote

At Net Impact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what Net Impact, in good faith, could compensate at the lowest and most high end of the salary market.

In general, Net Impact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively…