Implementation Consultant

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The Data Innovations Implementation Consultant’s focus is to help customers achieve their clinical laboratory software connectivity goals and/or optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide advanced level technical and software solution consulting services to customers and facilitate the implementation, training, and the use of the Data Innovations products throughout the project lifecycle. This person will provide technical and laboratory workflow expertise, advice and support throughout the entire implementation process.

The Laboratory Solution Consultant is expected to work mostly independently, needing little direct supervision.

• Design and implement system and connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
• Provide advanced level support and guidance from pre-implementation through post go-live support on low, moderate, and high complexity projects to ensure maximum benefit from the company’s software solutions
• Provide Customers and Business Partners with appropriate training and education on the company’s product and solutions as part of service implementations
• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
• Develop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
• Successfully execute project management principles for small to medium projects through to include project planning, managing scope, budget, and change requests using best practice implementation methodology
• Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
• Collaborate and provide troubleshooting support for team members
• Ensure customer concerns are proactively communicated to leadership as appropriate
• Document and deliver project status updates to all necessary individuals responsible for the service activity
• May participate in Department/Company SDPs or initiatives such as services methodology, product launches, and new service offerings
• Responsible for keeping current on all product releases and enhanced/modified features
• Perform other related duties as assigned

Knowledge, Skills, and Abilities:

• Advanced working knowledge and understanding of Laboratory Information Software management/administration, In Vitro Diagnostic instrument interfacing, and laboratory workflows

• Advanced working knowledge of the following: TCP/IP Network troubleshooting, Server Log Analysis, Microsoft Windows Server, VMware Virtualization, Serial device connectivity, Network Device Services, and Inter Systems Cache/IRIS Administration and basic interface configuration, testing

• Advanced working knowledge of Data Innovations’ products

• Strong interpersonal and presentation skills

• Strong analytical and problem-solving skills

• Strong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competency

• Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations

• Self-motivated and ability to successfully work independently

• Ability to deliver and portray the Company’s solutions in a positive and professional manner

• Ability to teach and instruct peers and clients

• Demonstrated knowledge of…