EPM Manager - Professional Services

A fast-growing enterprise planning technology company is seeking a Professional Services Manager to take ownership of complex customer implementations from initial scoping through successful delivery.

This is not a traditional project management position. You'll combine EPM implementation expertise, FP&A knowledge, client leadership, and project delivery, working directly with customers before and after deals are signed.

You'll own projects end-to-end, partner with Sales during the pre-sales process, oversee both internal and partner-led implementations, and act as a trusted advisor to senior Finance stakeholders throughout their transformation journey.

• Own end-to-end delivery of enterprise planning implementations, from pre-sales scoping through kickoff, delivery, and value realization
• Develop project plans, sprint plans, budgets, resource plans, and supporting delivery documentation
• Manage scope, project risk, change control, timelines, and stakeholder expectations
• Identify potential delivery risks early and implement appropriate mitigation strategies
• Manage multi-workstream projects involving both technical delivery and organizational change
• Oversee implementations delivered directly to customers as well as projects delivered through third-party partners
• Ensure internal and external delivery teams maintain consistently high quality standards
• Partner with Sales throughout the pre-sales cycle
• Scope prospective implementation projects and estimate delivery effort
• Develop and present Statements of Work (SOWs) directly to customers
• Establish clear expectations around scope, timelines, resources, and delivery before contracts are signed
• Critically evaluate project scope and identify potential delivery risks before implementation begins

• Act as a trusted advisor to senior Finance and business stakeholders
• Advise customers on process and organizational changes required to maximize value from their planning platform
• Facilitate discussions across technical and business stakeholders
• Coordinate with Sales, Product, Support, Customer Success, and implementation partners to provide a consistent client experience

• Develop strong enough platform knowledge to help unblock teams on product and FP&A-related questions
• Help evolve implementation methodologies, templates, sprint structures, and design practices
• Explore and deploy AI capabilities to accelerate implementation delivery and improve the customer experience
• Mentor junior delivery professionals and partner-side consultants
• Help establish and maintain delivery standards across the wider Professional Services organization

• 4+ years of hands-on experience implementing a financial planning or EPM platform
• Strong understanding of FP&A processes, including budgeting, forecasting, reporting, and consolidation
• Experience scoping implementation projects during the pre-sales process
• Experience developing and presenting SOWs directly to customers
• Experience managing implementations delivered through third-party partners or resellers
• Proven experience managing complex, multi-stakeholder and multi-workstream implementation projects
• Ability to understand technical project scope and proactively identify delivery risks
• Strong client-facing communication and presentation skills
• Confidence working with and influencing senior Finance stakeholders
• Experience with SaaS project management tools and Agile or hybrid delivery methodologies

• Workforce Planning or additional enterprise planning use cases
• Experience across multiple EPM or financial planning platforms
• Experience mentoring junior consultants or delivery professionals
• Exposure to AI-enabled implementation or delivery processes