VP - Law Firm Professional Services

About Us At Litify, we're powering a new era for the legal industry. Since its founding in 2016, Litify has helped law firms and corporate legal departments turn operations into impact through its leading AI-native Platform of Action. Over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 trust Litify to combine cloud-based technology, configurable AI-native workflows, agentic AI, and powerful business analytics into one open ecosystem that moves legal teams from systems of record to systems of action.

Backed by Bessemer Venture Partners and recognized as an Inc. 5000 and Deloitte Technology Fast 500 fastest-growing private company, Litify is at the center of legal innovation. Headquartered in New York, we're building the last legal platform our customers will ever need.

The Opportunity We're hiring a VP, Law Firm Professional Services to lead delivery and make AI-powered implementation Litify's competitive edge. You will own how every new customer goes live, whether our own team or a certified System Integration (SI) partner does the work. You will also build the team that puts autonomous AI agents to work across our client base.

At Litify, professional services is a growth engine, not a cost center. In the agentic era, the fastest and most reliable go-live wins the customer, and deep AI adoption keeps them. You will build the delivery model that makes both a lasting competitive advantage for Litify.

Reporting:
You will report to the CEO and partner closely with Sales, Product, Customer Success, and Finance.

1. Rewrite the implementation playbook for the AI era.

• Define what a best-practice Litify go-live looks like across discovery, solutioning, data migration, configuration, testing, training and client engagement.

• Rebuild our SOPs around AI. Use AI to run discovery and gather requirements, generate solution designs and configuration, automate data mapping and migration, produce test scripts and build training content.

• Meaningfully reduce the time and cost to go live, measured in leaner Statements of Work (SOWs), smaller estimates and fewer weeks to first value. Raise the quality floor of every implementation at the same time.

• Build an accelerator library of pre-built practice-area templates, migration tooling and reusable agents. With it, our streamlined Consumer Law implementation can be sold and delivered at mid-market speed.

• Own the product release readiness process, so every new Litify capability reaches internal and partner service delivery teams with updated SOPs and training before customers need it.

2. Build and run a world-class SI partner ecosystem.

• Source, recruit and certify a portfolio of SI partners who implement new Litify customers on our behalf. Prioritize firms with deep Salesforce and legal-industry expertise.

• Hold partners to the same delivery standard as our internal team. Our pre-sales engagement managers, who shape every customer SOW, review and approve partner estimates and SOWs at key checkpoints from scoping through final presentation, before anything reaches the customer.

• Run regular product trainings, certifications and solution reviews so partners deliver Litify the Litify way, including AI-assisted SOPs and agent deployment.

• Manage partners to shared scorecards covering financial results (sourced and influenced bookings, estimate accuracy, margin) and client outcomes (on-time go-lives, CSAT, compliance scores, financial concessions).

• Grow partner capacity ahead of bookings so implementation capacity is never a constraint on Litify's growth.

3. Lead an elite internal delivery team and own the services P&L.

• Lead an internal delivery team of project managers, solution architects, technical and data migration architects and implementation consultants. This team delivers Litify implementations end to end.

• Make this team the proving ground for our SOPs. It takes on the most complex go-lives, pilots new AI tooling first and turns what it learns into continuously improved standards for everyone, partners included.

• Own the full services P&L across revenue, gross margin, billable rates, and utilization. Tightly forecast monthly revenue and margin.

• Build and run capacity models that match people to pipeline across internal and partner delivery, by vertical and by role.

• Own executive escalations. Step in personally on at-risk or high-visibility engagements and get them back on track.

4. Establish Litify's Agentic AI Center of…