System Analyst

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Corporate:
Administration Xrev Full Time 30-39 Hour Remote, US

4 days ago Requisition

Salary Range: $27.88 To $43.26 Hourly

Job Description

Job Title:

System Analyst

Department:
Data Management

Schedule:

Monday
- Friday (normal business hours)

FLSA Status:
Non-Exempt

Start Date:

ASAP

End date: TBD – expecting a 12–18-month engagement but this will depend on new system timelines.

Summary

Accomplish business objectives by being involved in day-to-day support tasks, identify problems to automate processing or to improve existing collection system functions by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Inventory control and management based on client requirements and contracting.
• Test new system builds, programs, scripts, and any changes related to the data system.
• System upgrade: obtain and review release notes and disseminate the information to the appropriate team members via applicable design document. Test all changes related to the upgrade.
• Work with Managed Service Vendors to request work, troubleshoot issues, test work in progress and finalize for release to production.
• Review accounts based on exception reporting to ensure accounts are following automation.
• Processes vendor letter exports and imports.
• Monitor accounts and identify patterns or trends.
• Create/Modify reports.
• Review Artiva systems and contact platform capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
• Assist Artiva System Administrator in resolution of work problems related to flow charts, project specifications, or programming.
• Help troubleshoot end user questions.
• Assist and provide feedback on internal and external audits due.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Special projects as assigned.

Supervisory Responsibilities This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical
- Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Continuous Learning
- Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge
- Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology
- Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Design
- Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

Customer Service
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds…