PC Technician

SAIC has an immediate opening for a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at Mac Dill AFB in Tampa, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management;

conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues.

Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May be required to work after core duty hours of , holidays, and weekends
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.

• High School Diploma and six (6) years of experience, AA/AS degree and four (4) years’ experience; or Bachelors and 2 years' experience.

• Must possess an active TS/SCI security clearance with the ability to maintain; US Citizenship required.

• At least 1 years of previous experience working as a PC Tech or Help Desk
• Have a demonstrated ability to communicate exceptionally well both orally and in writing
• A positive customer service attitude

• Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist - Intermediate level or higher.

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.