AI Solutions Delivery Associate

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Associate AI Solutions Delivery Associate helps turn business needs into practical, AI-enabled solutions while building hands-on delivery skills. Working with close guidance and detailed instructions, you will configure approved AI capabilities, departmental automations, digital intake experiences, and productivity tools using reusable patterns and standard low-code/no-code platform components. You will learn how to translate well-defined requirements into reliable solutions, test your work, document how they operate, and support colleagues who use them.

• Use generative AI and approved agent capabilities to streamline well-defined business activities, such as summarizing content, classifying information, preparing drafts, or guiding users through standard processes.
• Configure basic applications, intake forms, approvals, notifications, and linear workflows using visual development tools and reusable components.
• Apply approved templates, data schemas, prompts, skills, connectors, and solution patterns rather than rebuilding capabilities that already exist.
• Work with business analysts, process owners, and more experienced delivery specialists to clarify requirements and convert them into configured solutions.
• Create and validate tables, fields, relationships, business rules, and data-quality checks for well-defined use cases.
• Perform unit testing and support user acceptance testing using established test scenarios; document defects clearly and resolve issues within your assigned scope.
• Prepare concise solution documentation, including process flows, configuration decisions, test evidence, operating instructions, and known limitations.
• Help users adopt delivered solutions, respond to routine questions, and elevate platform, security, data, or design concerns to the appropriate technical partner.
• Build your knowledge of responsible AI, privacy, security, accessibility, and platform standards, and apply those requirements throughout delivery.

• 1+ years of relevant experience through employment, internships, academic work, training programs, volunteer work, or personal projects in business systems, workflow automation, application development, data, or AI-enabled solutions.
• A bachelor’s degree in information systems, business, computer science, data, or a related field, or equivalent practical experience.
• Working knowledge of structured data concepts, including tables, fields, keys, relationships, validation, and basic data quality.
• Experience using, configuring, or learning visual development, automation, productivity, or AI-assisted tools.
• Ability to break a defined problem into clear steps, follow established procedures, test outcomes, and communicate when requirements or results are unclear.
• Curiosity about how generative AI and task‑specific agents can improve business processes, paired with sound judgment about when human review is needed.
• Clear written and verbal communication skills and the ability to collaborate in a structured team environment.
• Ability to learn new technologies,…