IT Operations Manager

The IT Operations Manager is responsible for the day-to-day leadership, management, and execution of IT operations, including end user support, application support, EDI operations, business systems administration, and technology service delivery. The role directly supervises operational IT staff, serves as the primary escalation point for operational technology issues, and ensures the effective delivery of technology services across the organization.

Reporting directly to the Vice President of Technology, the IT Operations Manager implements departmental priorities and operational initiatives while collaborating with Development, Cybersecurity, Data Analytics, Infrastructure, and business stakeholders to ensure technology services align with organizational needs. The role is responsible for fostering a high-performing team environment, promoting cross-functional collaboration, and maintaining operational excellence across supported systems and services.

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered.
• Additional education or training in IT service management, systems administration, cybersecurity, cloud technologies, project management, leadership, or healthcare technology operations is desirable.

• ITIL, Microsoft, CompTIA Security+, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or other relevant technology operations, service management, or leadership certifications preferred.
• Microsoft 365, Azure, cybersecurity, cloud administration, and business systems administration certifications are desirable.

• Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions.
• Minimum of two (2) years of supervisory, team leadership, or people management experience required.
• Demonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities.
• Experience supporting healthcare information systems, proprietary software solutions, client-server environments, remote work forces, and regulated operational environments is desirable.
• Experience coordinating activities across business users, software development, cybersecurity, analytics, vendors, and client-facing teams is preferred.
• Experience overseeing client implementations, EDI operations, business system administration, operational support services, and service delivery functions is highly desirable.
• Experience administering Microsoft 365 and supporting cloud-based technology platforms, identity management, software licensing, and SaaS applications is preferred.
• Experience supporting Azure environments and coordinating with infrastructure teams, managed service providers, and technology vendors is preferred.

• Strong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices.
• Demonstrated ability to lead operational teams, establish priorities, manage competing demands, and ensure successful execution of departmental objectives.
• Strong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices.
• Ability to evaluate technical and operational issues, determine appropriate resolution paths, and coordinate resources across multiple technical disciplines.
• Strong…