Specialized Roles:
NOC Support Engineer
Job in
Jacksonville, Duval County, Florida, 32099, USA
Listing for:
Jobgether
Full Time
position
Listed on 2026-11-11
Job specializations:
-
IT/Tech
IT Support, Network Engineer, Network Security, Technical Support
Job Description & How to Apply Below
- Monitor global network infrastructure, event management systems, and operational alerts to identify potential service disruptions.
- Provide support for large-scale TCP/IP, VPN, and MPLS networks, including routing protocols such as OSPF, BGP, EIGRP, RIP, and IS-IS.
- Configure, troubleshoot, and maintain Cisco, Arista, and Juniper routers and switches.
- Perform second-level network and protocol troubleshooting, debugging, and incident investigation.
- Monitor and manage incoming customer emails and respond to telephone inquiries directed to Network Operations.
- Create, document, and manage incident tickets in the incident management system, ensuring accurate prioritization and assignment to the appropriate technical teams.
- Perform initial incident triage using established runbooks and operational procedures.
- Coordinate with NOC engineers and technical support teams to ensure incidents are resolved successfully and service is restored with minimal customer impact.
- Engage external vendors, including Cisco and Juniper Technical Assistance Centers (TAC), to troubleshoot complex network issues and elevate cases when necessary.
- Maintain and update assigned incident tickets, providing customers and stakeholders with timely progress updates.
- Coordinate network maintenance activities, change management procedures, and scheduled infrastructure updates in accordance with established policies.
- Ensure changes undergo appropriate review and verification to minimize implementation risks.
- Perform operational readiness checks and final technical validations before accepting projects into the NOC environment.
- Provide rotating on-call and after-hours escalation support as part of a global 24/7 operations team.
- Deliver high-quality customer-facing technical support while maintaining service reliability and operational standards.
- 3–5 years of experience in network operations, network troubleshooting, and circuit troubleshooting.
- Strong technical knowledge of TCP/IP, VPN, MPLS, and routing protocols, including OSPF, BGP, EIGRP, RIP, and IS-IS.
- Hands-on experience configuring and troubleshooting Cisco, Arista, and Juniper routers and switches.
- Experience working in Network Operations Center (NOC) environments and supporting enterprise or large-scale network infrastructure.
- Familiarity with incident management, network maintenance, and change management processes.
- Experience working directly with external customers and providing technical support in service-oriented environments.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly and professionally.
- Strong organizational, time-management, multitasking, and prioritization skills.
- High attention to detail, reliability, punctuality, and a proactive approach to problem-solving.
- Ability to work independently while collaborating effectively within a global technical team.
- Familiarity with Microsoft Office, communication software, and Visio.
- ITIL certification is preferred.
- A degree in Computer Science or a related discipline, or equivalent practical experience, is preferred.
- Preferred qualifications:
Experience supporting financial markets, financial exchanges, or managed service providers and software vendors serving financial institutions; understanding of equity, futures, and options markets; advanced knowledge of exchange market data and order routing protocols; experience supporting and troubleshooting multicast market data streams; familiarity with financial trading environments; and direct trading experience. - Willingness to participate in rotating 24/7 global coverage and after-hours on-call support.
- Full-time employment opportunity.
- Opportunity to work with global network infrastructure and critical financial markets technology.
- Exposure to advanced networking technologies and complex technical challenges.
- Collaboration with international engineering, technical support, and vendor teams.
- Opportunities to develop networking expertise and expand technical knowledge.
- Professional growth within a global technology and network operations environment.
- Opportunity to contribute directly to network stability, availability, and customer satisfaction.
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