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Senior Data & Analytics Product Strategic Operations Manager

Listing for: ServiceNow
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 180000 - 240000 USD Yearly USD 180000.00 240000.00 YEAR

Job Description & How to Apply Below

  • The Data and Analytics (D&A) Product team comprises three major product pillars:
    Workflow Data Fabric, Workflow Data Management and Workflow Data Apps/Analytics
  • The team is focused on helping our customers connect, understand and act on their enterprise data
  • We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value
  • As Senior Manager, Data & Analytics Strategic Operations, you will drive Data and Analytics’ most critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale
  • You identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage
  • You operate as an AI-native program manager and strategic operator who thinks strategically but loves getting into details
  • This is an individual contributor role with full strategic authority and accountability for outcomes
  • Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams
  • Coordinate Data and Analytics Executive Steer Cos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion
  • Establish and report key product and business metrics to drive executive decisions
  • Analyze trends and data to provide leadership insights
  • Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy
  • Use AI to enhance program efficiency, decision-making, communication, and risk management
  • Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams
  • Identify and resolve critical path go-to-market issues across cross-functional teams
  • Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines
  • Develop and drive Data and Analytics Product Advisory Council (PAC) activities
Benefits
  • Generous family leave
  • Matched donations
  • Annual learning stipends
  • Flexible PTO
  • Competitive retirement plan
  • Paid volunteer time

Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams

Professional certification, such as Project Management Professional (PMP) or equivalent

Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives

Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently
10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus

Position Requirements

10+ Years work experience
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