SIAM Governance Lead

Job Title: SIAM Governance Lead
Location:
Remote
Duration: 6 months (Extendable)
Pay Range: $55-60/Hour on W2/C2C (All Inclusive)
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Position Summary:
" 5+ years of experience in SIAM, supplier governance, IT service management governance, vendor performance management, or a related enterprise service management role.
" Strong understanding of SIAM principles, multi-provider operating models, governance, collaboration, coordination, supplier accountability, and service performance management.
" Strong working knowledge of ITIL service management processes and their associated performance metrics.
" ITIL Foundation certification required; additional ITIL or SIAM certifications preferred.
" Strong understanding of contractual service management, including SLAs, CSLs, KPIs, service performance measures, SLA exceptions, reporting obligations, and corrective actions.
" Experience working with IT contracts and partnering with Vendor Management or similar functions to govern supplier obligations and deliverables.
" Strong Service Now knowledge, including ITSM modules such as Incident, Major Incident, Problem, Change, Service Request, Knowledge, and related reporting and analytics capabilities.
" Power BI skills with experience analyzing data and developing dashboards, visualizations, trends, and management reporting.
" Smartsheet skills, including forms, reports, Dynamic View, dashboards, workflows, and management of structured governance information.
" Advanced Client Office skills, particularly Excel, PowerPoint, and Word, with the ability to produce executive-quality analysis, presentations, and communications.
" Strong analytical and problem-solving skills with the ability to combine process, operational, performance, reporting, and contractual information to identify gaps, risks, trends, and improvement opportunities.
" Strong written, verbal, and presentation skills with the ability to communicate effectively across technical teams, SI partners, management, and executive-level audiences.
" Strong partnership, influencing, collaboration, and governance skills with the ability to hold SI partners accountable while maintaining productive working relationships.
" Ability to operate effectively in a multicultural and multi-provider environment.
" Experience developing and tracking corrective action plans and driving identified issues through resolution.
" Working knowledge of Service Now AI, Client Copilot, AI agents, and other Generative AI technologies, with the ability to use these capabilities in daily activities and identify additional AI opportunities.
" Demonstrated thought leadership with the ability to work independently, manage competing priorities, challenge ineffective practices, and deliver executive-level results with limited supervision.

" Bachelor's degree in Information Technology, Business Administration, Information Systems, Data Analytics, Vendor Management, or a related discipline preferred, or equivalent relevant professional experience.
" Ability to work primarily during U.S. Central Time business hours preferred.
" Where applicable based on work location and local requirements, ability to work from an office at least three days per week preferred.

Roles & Responsibilities
" Provide governance and oversight of SI partners against contractual, service management, operational, performance, and reporting requirements.
" Work closely with the Collaboration and Coordination SIAM Lead to support the overall SIAM governance model and SI partner accountability.
" Collaborate with SMO Global Process Owners to understand ITSM process requirements, performance expectations, metrics, and areas requiring SI partner improvement.
" Monitor and evaluate SI partner performance against SLAs, CSLs, KPIs, reporting requirements, and other contractual commitments.
" Understand and evaluate the relationship between SLA performance and exceptions, CSLs, KPIs, and overall SI partner contractual performance.
" Review service performance data and reporting to identify trends, gaps, exceptions, missed commitments, risks, and opportunities for improvement.
" Work with the Vendor Management Office to understand applicable SI partner contractual obligations and support appropriate actions where deliverables or performance do not meet requirements.
" Work directly with SI partners to address performance, reporting, process, governance, and contractual concerns and drive corrective actions through resolution.
" Develop and maintain governance reporting,…