Client Service Associate

Client Service Associate at Stonewall Collision & Auto Painting. This role supports the Commercial Insurance Account Manager in tactical execution of the client support plans. Interact with clients to provide daily program servicing, maintain accurate and complete client data and provide responsive communication to clients and underwriting facilities. This position offers growth and development opportunities for long term career success.

Jacksonville, FL

$21.60-$26.45 per hour

• Support the Commercial Insurance Account Manager in tactical execution of the client support plans.
• Interact with clients to provide daily program servicing, maintain accurate and complete client data and provide responsive communication to clients and underwriting facilities.
• This position offers growth and development opportunities for long term career success.

• College degree preferred.
• Florida Customer Representative (4-40) license will be required; training toward Intro and INS Certificate helpful.
• At least 1-year general office experience strongly desired.
• Insurance agency and/or carrier experience helpful.
• Proficiency in Microsoft Excel.

• Maintain accurate client data information systems
• Prepare confirmation documentation and administration manual
• Input service calendars into automated calendar/activity systems
• Perform initial policy check-in
• Issue certificates of insurance, evidence of property, and auto identification cards
• Prepare claim loss notice, transmit to company, and assign for resolution
• Update database with risk profile data
• Process change requests and cancellations
• Invoice agency billed premiums and maintain premium history
• Order loss runs
• Prepare summaries/schedules of insurance
• Establish, maintain and purge policy files
• Participate in internal pre-renewal meetings

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.