Customer Service Representative
Listed on 2026-01-13
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Insurance
Insurance Sales
About Practice Protection Insurance Services, LLC:
Practice Protection Insurance Services, LLC is a full-service P&C insurance agency focused on servicing the insurance needs of healthcare professionals and their practices.
Position Summary:We are seeking a Customer Service Representative (CSR) with 2+ years of relevant experience to join our team in Jacksonville, Florida. The ideal candidate will provide exceptional service to commercial insurance clients by managing policies, processing endorsements, and handling inquiries efficiently. This role requires strong communication skills, a solid understanding of commercial insurance products, and the ability to work collaboratively with producers, underwriters, and customers.
Key Responsibilities:- Provide exceptional customer service to clients via phone and email
- Assist clients with policy changes and general insurance questions
- Process new business submissions, endorsements, renewals, and cancellations
- Review and verify policy documents for accuracy and compliance with company and regulatory standards
- Collaborate with producers, underwriters, and other internal teams to facilitate smooth policy administration and timely updates
- Maintain accurate records and documentation of all client interactions and policy changes within the agency system
- Identify opportunities to improve customer service processes and support initiatives to enhance client satisfaction and retention
- High school diploma or equivalent required: college degree a plus
- 2+ years of experience in insurance in a customer service‑related role preferred
- Knowledge of commercial insurance products (e.g., general liability, commercial property, workers’ compensation) preferred
- Excellent interpersonal skills and verbal and written communication skills
- Proficient in Microsoft Office Suite and comfortable learning new software
- Strong problem‑solving skills and attention to detail
- Ability to multitask and prioritize work in a fast‑paced environment
- Competitive compensation and superior benefits
- Opportunities for professional development and career growth
- Supportive team environment
If you are a motivated professional looking to contribute to a dynamic team, we encourage you to apply!
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