Port Quality Specialist

Role Summary

This position is responsible for testing and improving software updates, creating and improving efficient production processes at ports, and maintaining a comprehensive quality control system to ensure the highest quality standards for vehicles arriving at ports.

In addition, the following topics are part of the Port Quality Technologist daily tasks:

• Maintain and repair VWGoA corporate vehicles as needed; develop and document repair procedures and validate repair information.
• Coordinate a team of employees daily or as required during peak workload times under the direction of the Supervisor.
• Serve as the back-up for the Port Technical Quality Representative as liaison for the factories and VWGoA.
• Manage and input any of the financial systems or reports exclusive to VWGoA employees and pertinent to VWGoA business.
• Create repair processes for internal actions.
• Work with PQO Engineers and Residents to resolve Flamingo Scrip Issues.

• Tests vehicles under varying conditions to determine and document cause of problems.
• Communicates problems and solutions to VWGoA/VWAG Quality departments.
• Evaluates new diagnostic systems and procedures; verifies GFF and service publications.
• Serve as the primary point of contact between VWGoA’s Bentley and Lamborghini brands and internal departments such as Engineering, After Sales, and Quality Assurance.
• Repairs, tests, maintains, and updates VW/Audi vehicles to the latest technical level.
• Performs and evaluates repairs according to newly developed repair information.
• Provides recommendations to internal departments for modifications to repair procedures.
• Performs accurate and timely analysis of failure modes in assigned models.
• Tests and validates field fixes.
• Resolve flamingo related issues.
• Participate in EFK training to become EFK certified.
• Perform detailed analysis of failed components such as Engines, Transmission and e-machines to determine root causes.
• Provides on-site vehicle launch support; order parts as needed.
• Prioritizes and plans testing procedure sequence.
• Develops and manufactures test fixtures and diagnostic techniques.
• Maintains a clean and orderly work environment, shop tools, and equipment necessary for stop orders.
• Maintain and update VWGoA Scan Tools.
• Alert PQO managers of any repetitive tool concerns.
• Optimize utilization of conveyor systems to maximize efficiencies.
• Miscellaneous tasks assigned by PQO manager or supervisor.

• Expedite work orders to PQO Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.
• Coordinate PQO service scheduling of technicians’ time to maximize throughput.
• Assist SRT coordinator with time study scheduling & resource management.
• Manage PQOS system implementation and reporting.
• Manage parts tracking within PQO via PQOS and parts on Command systems.
• Coordinate warranty payments and re-billing with warranty department.
• Work with factory/warranty activities to schedule and complete parts evaluations.

• 5+ Years of Audi/Volkswagen Technical Experience.

• Audi/Volkswagen Technical Training.
• Audi/Volkswagen Diagnostic Tools Training.
• HVE & HVT Certification or in process of obtaining.
• Associates Degree in Automotive Technology or Automotive Certification from a reputable Technical institute.
• Bachelor’s Degree in Automotive Technology.

• Domestic travel required approximately 10 – 40%.
• International travel required less than 20%.
• Business travel to support launch functions as required – often requires weekend travel (approximately 5%).

• Analytical and conceptual thinking – using logic and reason, creative and strategic.
• Communication skills – interpersonal, presentation and written.
• Computer savvy – skilled in the use of software.
• Integration – joining people, processes or systems.
• Influencing and negotiation skills.
• Problem solving.
• Resource management.

• Requires one of the following:
  • Master Volkswagen Technician
  • Audi Master Guild
• Extensive Volkswagen and/or Audi product knowledge.
• Experience…