Technical Service Trainer
Listed on 2025-12-24
-
Language/Bilingual
Technical Support
Technical Service Trainer - Jacksonville, Florida
In the role of Technical Service Trainer working onsite at our training center in Jacksonville, Florida you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start‑up, operation, and troubleshooting procedures across the full range of Generac products.
Essential Duties & Responsibilities
- Instruct/Train technicians in all aspects of generator repair and installation.
- Develop and present technical training curriculum.
- Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
- Establish warranty flat rates for new product prototypes.
- Work with internal departments to fabricate training units.
- Willing to obtain DOT driver’s license (Non CDL) if needed.
Minimum Qualifications
- High School Diploma or equivalent.
- 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience.
Preferred Qualifications
- Associates or Bachelor’s degree.
- Curriculum development experience.
- Technician Excellence or ASE (Automotive Service Excellence) certification.
- Previous experience using SAP or equivalent ERP.
Knowledge,
Skills and Abilities
- Knowledge of MS Office including Word, Power Point and Excel.
- Demonstrated strengths in writing and presenting/instructing technical information.
- Ability to develop testing plans.
- Technical aptitude to do basic generator start up and troubleshooting.
- Ability to deal with shifting priorities and moving deadlines.
- Highly organized and detail oriented.
- Familiarity with hand tools and test equipment.
Seniority level
:
Mid‑Senior level
Employment type
:
Full‑time
Job function
:
Information Technology
Industry
:
Electric Power Generation
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