Team Manager Practitioner - Jacksonville, FL

Interpreting Team Manager/Practitioner

• Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters.
• Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time.
• The position is open to both internal and external candidates.

Team Manager–Practitioner Responsibilities:

• Provide American Sign Language interpreting on the VRS platform.
• Focus management objectives on interpreting operations.
• Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI).
• Oversee the daily operations of interpreting, including call centers, at-home interpreting, community interpreting, CART, videointerpreting, and community relations.
• Supervise approximately 35 interpreting staff.
• Manage the performance reviews of interpreters.
• Approve the scheduling of all interpreters in all operational areas.
• Coordinate with HR and Recruiting to select and hire interpreters.
• Approve time and attendance, including leave, for all interpreters as needed.
• Maintain relations with local community leaders.
• Work closely with schedulers and business development team members to maintain client service and satisfaction.
• Provide direction to interpreters for their care and well-being.
• Provide accurate reports on team performance, efficiencies, and quality.
• Maintain indirect contact with the Regional Manager on all operations-specific issues.
• Ensure the Interpreting Operations Team's mission of delighting customers and serving teams by fostering a work culture that is open, welcoming, and inclusive.
• Partner with department support management to accomplish department-wide initiatives.
• Perform other duties as assigned to support partners, colleagues, and interpreters across the company.

Required Skills/Qualifications:

• Must possess fluent American Sign Language and spoken English skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.
• Must pass internal interpreting assessment.
• Scheduled to work 20 hours per week on the VRS platform between 6 a.m. and 6 p.m., Monday through Friday (hours pre-scheduled based on staffing needs).
• Associate's degree in Business Management or related experience;
  Bachelor's degree preferred.
• At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
• Extensive knowledge of Deaf culture and interpreting professions.
• Familiarity with FCC regulations and RID standards.
• Knowledge of specialized software related to departmental operations, including IM Service, databases, internet, spreadsheets, presentations, and word processing programs.
• Time management skills to handle multiple demands and priorities under pressure.
• Budgeting and financial knowledge for tracking operational profitability.
• Effective communication skills to present information and respond to questions from employees, clients, and the public.
• Basic mathematical skills for calculating figures such as discounts, interest, and percentages.
• Knowledge of departmental operations, policies, processes, and procedures.
• Human resources management skills to hire, train, evaluate, and resolve employee issues.
• Management skills to establish priorities and supervise staff to achieve optimal performance.
• Human relations skills to build effective relationships with staff, customers, and community groups.

Work Environment:

Employees may experience the following physical demands for extended periods:

• ASL interpreting on the VRS platform (40-50%)
• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, videophone, and cell phone (40-60%)
• Lifting computers and other equipment
• The position may require some travel