Support engineer in VoIP

Voice Spin is expanding its engineering team and is looking for an experienced VoIP Engineer to help build and maintain the telephony backbone of our cloud-based contact center platform. You will design, configure and optimize VoIP infrastructure built on Linux, Asterisk and SIP, ensuring high call quality and reliability for enterprise clients worldwide. This is a hands-on engineering role for someone who enjoys solving complex telephony challenges and working with open-source technologies.

• Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
• Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support
• Provide accurate information on Voicespin IT products and services
• Record events, issues and resolutions in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestion by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

• Linux administration
• Asterisk VICI Dialer
• Understanding SIP protocol
• Knowledge of VoIP
• Knowledge of SQL (Especially MySQL, Mariadb)
• Scripting knowledge (at least one: Bash, PHP, Python)
• English - upper-intermediate+
• Будет плюсом:
  Knowledge of LLMs, TTS and STT services;
  Google Cloud and AWS;
  Networking;
  Web services and APIs

• Collaborative engineering culture focused on innovation and rapid execution.
• Strong growth within the team;
  Long-term employment;
  Paid vacation and sick leave;
  English classes;
  Paid health insurance. Remote format of work.