Head of Fulfillment and Merchandising
Listed on 2026-10-30
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Supply Chain/Logistics
Ecommerce, Procurement / Purchasing, Supply Chain & Logistics
We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of Linked In's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it.
Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
As the Head of Fulfillment and Merchandising you willown the redemption experience from redeem to doorstep, and the catalog behind every box. Today, fulfillment and merchandising are spread across Customer Support, Product, and our vendors, which works at a small scale but not as Boxes grows. You will be the first person to own this function, working remotely from anywhere in the US and partnering closely with Customer Support and the Boxes Product team, with a clear mandate to scale our fulfillment process and decision rights set in your first 30 days.
The scope of this role will grow with Boxes, and you’ll help shape it.
Fulfillment Operations
Every redemption ships fast, right, and without friction.
Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions.
Manage fulfillment vendors against clear SLAs (time to ship, accuracy, rejection and fill rates) with a weekly vendor scorecard.
Own the fulfillment playbooks, macros, and escalation paths Customer Support uses, and partner with the Director of Customer Support to drive fulfillment ticket volume down at the root cause.
Build clean processes for the hard cases: out-of-stock items, vendor rejections, lost or damaged shipments, address problems, and substitutions.
Partner with Risk on redemption review so legitimate players get their items quickly and bad actors don’t.
Work with Finance to reconcile vendor invoices, reserves, and cost to fulfill each month.
Keep players informed with proactive shipping and delivery communication in product and in CRM.
The right products, from the right vendors, at the right price.
Own the Boxes catalog: which products are offered, which boxes they sit in, and keeping variety fresh so every box feels worth opening.
Find and source new items and categories, with sports cards as an immediate gap.
Source, evaluate, negotiate with, and onboard fulfillment vendors, and build lasting relationships by understanding what each vendor offers.
Partner with Boxes Product on item values, rarity tiers, and value bands so the catalog supports each box’s target economics.
Own vendor and pricing data integrations: scope vendor APIs and market price feeds with Engineering so catalog values track the real market.
Spot trends early: new set releases, highly sought-after cards, and limited-release drops that should land in boxes while players care.
Monitor catalog health: stale items, pricing drift, sourcing risk, and items vendors repeatedly can’t fill.
Design repeatable processes for vendor onboarding, item sourcing, and catalog refresh so the function scales with Boxes.
Hands-on today, with room to build.
Agree on decision rights with Boxes Product and CS for catalog, pricing, and vendor choices.
Build and lead a small and lean team as volume scales, with a hiring plan in your first 90 days.
Publish a weekly report to leadership covering fulfillment KPIs, vendor performance, catalog changes, and the top issues you’re fixing.
Set the operating rhythm with CS, Boxes Product, Engineering, Risk, and Finance so handoffs are clear and…
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