Operations Supervisor - Annex, Nightshift - Jacksonville, FL

Tapestry

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We’re always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title:
Supervisor, Fulfillment Operations - Annex Building

Shift: Monday - Thursday, 4:30pm - 3:00am ET

Primary

Purpose:

The Supervisor will be responsible for leading and managing a department team within our 3 shift/7 day a week fulfillment center (inbound, outbound, VAS, etc.). They will set clear expectations and motivate associates to meet or exceed business goals with collaboration of managers on all shifts and functional partners in transportation, workflow, and customer service. The Supervisor will also play a key role in developing, implementing, and maintaining activities related to production, safety, quality, continuous improvement, people & culture, customer service, and business goals.

This position will have multiple direct reports made up of clerks, distribution associates, and seasonal staff.

The successful individual will leverage their proficiency
to...

• Directly manage a team of hourly employees, typically 15-35 warehouse associates, drivers + clerk(s)
• Provide regular team and 1-on-1 feedback to direct reports on performance, growth and development, and other business-related items
• Coordinate daily tactical planning with other Supervisors and business partners through problem solving and decision-making processes
• Ensure all standard operating procedures and training documents are followed and updated as needed
• Report weekly and monthly performance against goals
• Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly
• Cross-train staff to ensure there are sufficient resources for all tasks in the department
• Lead projects that will drive continuous improvement
• Manage multiple tasks while maintaining daily operations
• Assist the Operations Manager in preparation of financial processes
• Partner with HR and recruiting to hire and backfill team positions as needed
• Regularly work within Manhattan WMS, Microsoft Suites, Outlook email, and Teams chat
• Perform other duties per request or as assigned
• Lift up to 50 pounds frequently
• Stand and walk for up to 12 hours during shifts
• Work in an environment with varied noise levels and temperatures

The accomplished individual will possess...

• High School diploma or equivalent; college degree preferred
• Minimum of 2 years’ experience in a supervisor level position in a warehouse/distribution center environment
• Ability to manage and direct team functions with little or no direct supervision
• Successful record in supervising, training, coaching/motivating, problem solving, and developing others
• Excellent verbal and written communication skills
• Proven ability to work and communicate at all levels of the organization
• Working knowledge of Word and Excel is required and experience with a WMS preferred

An outstanding professional will have...

• More than 5 years in a distribution center supervisor role
• Strong conflict resolution, servant leadership, problem solving, and decision-making skills
• Ability to manage trends and business changes, while building flexibility within the team
• Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business

Our Competencies for All Employees

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces…