Operations Manager

Provide leadership and demonstrate the LBA culture with every action and/or reactions. Acts as the main liaison between the General Manager and daily operations in a dual/combo property. Plan strategically to maximize profits. Responsible for all major areas of hotel operations and services including, but not limited to:
Front Office, Housekeeping, Maintenance and Food and Beverage to include but not limited to: personnel, budget performance and financial controls in accordance with established quality standards.

• Three years’ experience supervising (at least) 10 associates.
• Bachelor’s Degree helpful but not required.

Must be able to perform major life activities:
Standing, lifting, bending, learning, reading, concentrating, thinking, talking, hearing and effectively communicate.

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to use hands to finger, handle or feel.
• Must be able to stand for eight hours, bend, stretch, reach, crawl and kneel.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must be able to work effectively in a stressful atmosphere.
• Must be able to accept constructive criticism.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to see differences in widths and lengths of lines such as graphs.
• Must display professionalism, honesty and trustworthiness at all times.

• Is compliant, understands and implements regulations which affect operations. Ensures others do the same.

• Knowledge of processes including and not limited to: receivables, payables, budgets, invoices, payroll

• Appropriate attire for associate and management staff. Wear proper attire at all times in accordance with LBA standards. Monitor attire and uniform standards compliance for all.

• Implements company policies and provide a safe working environment by ensuring compliance with all safety requirements
• Thorough understanding of emergency procedures.
  • Heads up E – Team (t b discussed)
  • Maintains safety and security practices. Is alert to hazardous conditions.
  • Reports and/or resolves hazardous conditions immediately.

• Inspect guests’ rooms, public access areas and outsider grounds for cleanliness, safety and appearance.
• Answer and resolve guest complaints as in the Service recovery Procedures.

• Develop others to progress and advance careers
• Document policy violations by an staff member and follow up ensure performance was corrected or not repeated.

• Develop and execute a plan for meeting and exceeding budgeted sales goals and budgeted expense goals.
• Coordinate sales efforts with sales team – locally and field

• Proficient in all Company – issued software programs, including and not limited to:
  • Microsoft Word & Excel
  • Property Management Systems
  • DSR
  • Central Reservations Systems
  • M 3

• Read and interpret business records and statistical reports
• Apply reasoning to carry out instructions in various formats: written, oral or Diagram
• Utilize skills to interrupt financial data and prepare budgets.
• Make decisions based on facts, reports, as well as experience.

• Promote teamwork and positive associate morale.

• Interpret job specifications to all hotel staff.
• Analyze and resolve work or assist associate in problem solving.

• Will assist with ensuring all hotel staff meet and greet guests as well as ensure staff provides an atmosphere of gracious hospitality to all guests.
• In conjunction with the GM, manage the new hire process for each department. Ensure all newly hired associates:
  • Receive a company/hotel orientation and overview of operations, which includes and not limited to:
  • Completion of all new hire paperwork
  • LBA Orientation DVD
  • Safety DVD’s
  • Preventing Discrimination & Harassment
  • Associate Handbook
  • C.A.R.E.S
  • Area specific training
• Involved in the review of on‑going training practices to ensure all associates are kept up to date on current policies and procedures.
• Maintain a professional cohesive…