Retail Store Supervisor Blvd. Jacksonville , FL

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams focus on supporting the needs of colleagues, consumers, customers, and communities alike. Our SEEDTM initiative ensures opportunities for all to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with integrity, adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with professionalism and precision in each new market we move into.

JOB SUMMARY

The Retail Store Supervisor of Sunnyside Jacksonville Beach, FL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will direct workflow of the staff and regularly perform store opening and closing procedures. As a Supervisor, you will manage customer escalations, reinforce team culture, and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience growth. As a Dispensary Supervisor, you will have:

• Experience leading a team of hourly members; onboarding, training, coaching and providing feedback.
• Knowledge of retail fundamentals, including inventory management, opening/closing procedures, setting daily work assignments and facilitating operational workflows, and driving sales goals.
• Strong decision making, active listening and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.

CORE JOB DUTIES

• Regularly perform store opening and closing procedures (such as register preparation, inventory, reconciliation and reporting) during non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling techniques.
• Respond to employee questions or concerns and communicate resource requirements to management.
• Provide real-time coaching and feedback; document and escalate employee relations issues as needed.
• Direct workflow by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate cash, POS or product discrepancies and escalate as appropriate.
• Troubleshoot POS system issues.
• Verify inventory counts and cash deposits; reconcile discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift up to 50 pounds (100 pounds with assistance) and stand for extended periods.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Ability to learn and apply technical and product…