ZR__JOB

Jacksonville, United States | Posted on 08/10/2026

• Defines and implements governance and controls acrossthe program, including but not limited to: status reporting, risks andissues management and reporting, stakeholder engagement and reporting,other routines and artifacts as required in order to control the program
• Extensive problem-solving skills, with the fortitude todrive resolutions to a close
• Extensive knowledge of service delivery models focusedon continuous improvement and adapting to the changing landscape of the service industry.
• Monitors and manages the program level milestones,risks, issues, and decisions
• Drives decision making processes where and when appropriate
• Works with leadership and technical leads to staff and resource the program appropriately
• Escalates and drives program level issues resolution and risk mitigation
• Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
• Responsible for managing program level procurement reporting and visibility
• Ensure roles and responsibilities are defined and alignto staffing plans
• Responsible for end-to-end program delivery and quality
• Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
• Creates executive reporting, and delivers the reportsto the appropriate executive stakeholders, as defined by the program
• Ensures the program is aligned to the statement ofwork.
• Works with the appropriate leadership and team membersto define the statement of work and any changes
• Monitors and assesses customer satisfaction, quality,and profitability.
• Project managers assigned to the program will report tothe program manager
• Coaches and mentors the PMs and other team members asneeded, to achieve the optimal productivity and highest quality of deliverables.
• Creates and manages long term goals for the program or portfolio of projects.
• Responsible for ensuring the successful onboarding and offboarding of program resources
• Acts as a liaison between program staff and upper management/executives

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• A minimum of 10 years' progressive experience in arelated field required
• Minimum of 5 years active Program Management experience
• Minimum 10 years of Project Management experience
• Experience working with Financial Customers
• One to three years prior sales/business development experience is preferred
• Salesforce CRM software experience
• Experience managing, tracking, and forecasting thefinancials and budgets for large scale programs
• Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
• Excellent understanding of the contract process
• Able to manage contract modifications, control theimpact to a program, and take the lead for negotiations on contract scope,cost, and schedule
• Good understanding of Supply Chain processes
• Ability to work independently and aggressively track toprogram timelines
• Strong team skills
• Strong communication skills (written, verbal, and presentation)
• Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred