Senior Manager, AI-Driven CX & Multi-Site Ops; Hybrid
Listed on 2026-10-12
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Management
Change Management, Operations Management, AI Business & Operations
Citigroup Inc. is seeking a Customer Service Group Manager to lead multi-site teams, blend human expertise with intelligent automation, and translate data into actionable improvements.
You will oversee staffing, budget, and operations while shaping frontline Citi outcomes across channels. You will drive a people-first culture, implement AI-enabled workflows, and collaborate with product, technology, and marketing partners to deliver exceptional customer experiences.
We have an opening for a Senior Manager, AI-Driven CX & Multi-Site Ops (Hybrid) in Jacksonville, FL, United States within Management & Operations, Sales.
This role, Senior Manager, AI-Driven CX & Multi-Site Ops (Hybrid) at Citigroup Inc., could be your next move.
Are you ready to take on the Senior Manager, AI-Driven CX & Multi-Site Ops (Hybrid) role at Citigroup Inc.?
We would love to welcome a new Senior Manager, AI-Driven CX & Multi-Site Ops (Hybrid) to our organisation in Jacksonville, FL, United States.
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