Responsable de Spa Médico​/Responsable de Consulta Estética

Luxury Premier Med Spa in Jacksonville is seeking an experienced, motivated, and sales-driven Med Spa Manager to lead daily operations, manage staff, improve productivity, and help drive revenue growth in our luxury aesthetics and wellness practice.

The ideal candidate is a strong leader with experience in staff management, sales, KPIs, HR, patient experience, and practice operations. This role requires someone who can work independently, motivate a team, hold employees accountable, increase treatment conversions, support revenue goals, and create a professional, high-performing work environment.

• Manage daily Med Spa operations, staff schedules, patient flow, and office productivity.
• Lead, motivate, coach, and hold team members accountable.
• Track and report key performance indicators including consultations, conversions, revenue, rebooking, retail sales, and provider productivity.
• Support sales goals through patient follow-up, treatment plan conversion, package sales, and team training.
• Improve systems for scheduling, lead follow-up, patient retention, reviews, and rebooking.
• Assist with hiring, onboarding, training, performance reviews, documentation, and corrective action.
• Handle staff concerns, patient issues, and workflow challenges professionally.
• Handle operational and facilities concerns affecting workflows.
• Ensure excellent patient experience, brand consistency, and high standards of service.
• Collaborate with ownership on promotions, events, marketing campaigns, and revenue-generating strategies.
• Maintain compliance with office policies, HIPAA, OSHA, confidentiality, and medical office standards.

• 3–5 years of management experience preferred.
• Experience in a Med Spa, aesthetics practice, dermatology, plastic surgery, wellness center, or luxury service business preferred.
• Strong sales experience and ability to meet revenue goals.
• Experience tracking KPIs, staff performance, productivity, and conversions.
• Strong HR skills including hiring, training, accountability, documentation, and conflict resolution.
• Excellent leadership, communication, organization, and problem-solving skills.
• Comfortable using EMR, scheduling software, CRM systems, spreadsheets, and reporting tools.
• Knowledge of injectables, lasers, skin treatments, body contouring, hormones treatments, weight management, wellness, or aesthetic services is a plus.

We are looking for someone who is:

• Confident, polished, professional, and emotionally intelligent.
• A natural leader who can motivate others while holding them accountable.
• Sales-driven without being aggressive.
• Highly organized, detail-oriented, and proactive.
• Positive, energetic, and solutions-focused.
• Comfortable giving feedback and having difficult conversations when needed.
• Calm under pressure and able to manage multiple priorities.
• Passionate about aesthetics, wellness, patient care, and practice growth.
• Loyal, trustworthy, discreet, and committed to excellence.
• Able to build strong relationships with staff, patients, vendors, and leadership.

The ideal manager leads with structure, clarity, accountability, and encouragement. This person should be able to inspire the team, create clear expectations, monitor performance, and step in quickly when standards are not being met.

We are seeking a leader who can balance warmth with authority — someone who supports staff development while maintaining high standards for professionalism, productivity, sales performance, and patient experience.

• Increased monthly revenue and improved treatment plan conversion.
• Better staff productivity and accountability.
• Improved patient flow and scheduling efficiency.
• Stronger follow-up systems and higher…