VP of Technology

Location:

Canada;
United States

Location: Remote (US/Canada), with a distributed LATAM delivery team

Reports to: Founder/CEO

Team: ~45 delivery professionals across Salesforce clouds

Strong CRM is a bootstrapped, profitable Salesforce systems integrator that has grown from under $300K to roughly $5M in revenue in five years. We specialize in the high-complexity end of the ecosystem — Field Service Lightning, Revenue Cloud, Financial Services Cloud, Health Cloud, Mule Soft, and Spiff — delivered by a talented, certification-heavy nearshore team. We serve roughly 80 active clients with a strong existing-client expansion engine and a reputation for doing the hard work that generalist shops can't.

We're at an inflection point. The founder currently carries both senior architecture and delivery leadership personally, and we're hiring a technical leader to own delivery end to end — so the practice can scale beyond any single person.

You will own the delivery organization: its quality, its margin, its people, and its technical standards. This is a hands‑on leadership role, not a figurehead one. You'll be close enough to the work to make the hard architectural calls on complex engagements, and senior enough to build the systems, standards, and leaders that let delivery run without the founder in the loop.

Success means that within 12 months, the founder is no longer the bottleneck or the senior technical escalation point for delivery — you are.

• Own end-to-end technical execution delivery across all active and prospect engagements, including — scoping, staffing, sequencing, timelines, and client satisfaction

• Serve as the senior delivery escalation point for at‑risk projects, stepping in to recover timelines, scope, or client relationships when needed

• Establish and run a delivery governance cadence — project health reviews, risk flagging, and status reporting — so problems surface early rather than at the deadline

• Partner with clients as a trusted senior technical voice, especially on the largest and most complex accounts

• Own delivery‑driven client expansion — ensuring quality and proactive guidance turn engagements into repeat and expansion work

• Own delivery gross margin and protect the margin profile that makes the business work

• Manage team utilization, bench, and staffing efficiency across concurrent engagements

• Improve estimation accuracy and scoping discipline so projects are priced and staffed to land profitably

• Identify and reduce margin leakage — scope creep, over‑servicing, rework, and mis‑staffing

• Provide the founder with clear, regular visibility into delivery metrics, capacity, and forecast

• Set architecture patterns, standards, and best practices across FSL, Revenue Cloud, FSC, Health Cloud, Mule Soft, and Spiff

• Serve as the final technical decision‑maker and escalation point on hard architectural problems

• Establish and enforce code and configuration review practices, quality gates, and delivery standards

• Drive reusable‑asset and accelerator development so the team stops rebuilding the same solutions from scratch

• Stay current on the Salesforce platform roadmap and guide how new capabilities are adopted into delivery

• Lead, mentor, and develop a ~45‑person nearshore delivery team

• Build the management layer beneath you — team leads, senior architects, and practice owners — so delivery scales beyond any single person

• Own hiring, onboarding, and ramp for delivery roles, including workforce planning against pipeline

• Set and drive the certification strategy across the specialized clouds

• Own…