HVAC Service Manager — Lead Techs, Revenue

Service Manager

Location: Jupiter, FL (On-site)
Reports to: General Manager
Type: Full-time | Leadership Role | High-Ownership Position
Sector: Residential HVAC / Home Services

About The Company

The company is an established residential home-services organization with deep roots in the South Florida market and a strong focus on continued growth.

The business operates in a structured, high-accountability environment built around open communication, trust, and clear expectations. Team members are empowered to own their responsibilities, ask for help when needed, and solve problems at the appropriate level.

As the organization continues to grow, we’re looking for a Service Manager who can take ownership of a critical revenue-producing department, develop a strong technician team, and create a consistently excellent experience for customers.

The Opportunity

This is not a role for someone who simply wants to be the best technician in the building.

We’re looking for a leader who understands the trades, knows what technicians face in the field, and can use that experience to coach people, enforce processes, and drive departmental performance.

You’ll lead a team of approximately 12 technicians while owning the day-to-day performance of the Service and Maintenance department.

The right person will be able to quickly assess what needs attention, prioritize competing demands, and execute without waiting to be told what to do.

You’ll work closely with the General Manager, Dispatch, customer service, field leadership, and other departments to:

• Develop, coach, and hold technicians accountable

• Drive service revenue and technician productivity

• Improve conversion rates and average ticket performance

• Ensure technicians consistently follow established processes

• Resolve customer concerns before they escalate

• Coordinate capacity and maximize service opportunities

• Reduce callbacks and improve quality

• Build a disciplined, accountable, winning service culture

Success means the department runs effectively without the General Manager having to constantly step in and solve service-related problems.

What You’ll Do

• Lead & Develop the Service Team
• Manage, coach, mentor, and develop Service and Maintenance Technicians to deliver quality, timely, and profitable work.
• Conduct regular 1:1s, performance reviews, personal check-ins, training sessions, and ride-alongs.
• Set clear expectations and hold technicians accountable for both performance and process adherence.
• Partner with field leadership to develop technicians’ technical capabilities and address challenges in the field.
• Build credibility with technicians through practical industry knowledge, strong leadership, communication, and follow-through.
• Own Department Performance
• Take ownership of the Service and Maintenance department’s successes and failures.
• Understand the department’s key revenue drivers, including conversion rate, average ticket, service opportunities, memberships, and replacement turnover.
• Review previous-day performance and current-day opportunities to identify gaps and take action.
• Use available systems, reporting, and company processes to drive consistent technician performance.
• Create an environment where problems are identified and addressed proactively rather than after they become customer or operational issues.
• Drive Revenue
• Own departmental revenue performance and help technicians consistently achieve established goals.

How Success Will Be Measured

You’ll have clear performance expectations and measurable KPIs, including:

• Revenue

• Conversion rate

• Average ticket

• Number of opportunities

• Membership conversion

• Replacement turnover rate

• Callback rate

• Direct labor margin

Beyond the numbers, success means building a department that operates with greater consistency and independence.

Customers…