Maintenance, Repair Overhaul; MRO Administrator

Maintenance, Repair & Overhaul (MRO) Planner

Team JAS is seeking a Maintenance, Repair & Overhaul (MRO) Planner who thrives in a fast‑moving environment and isn’t afraid to bring structure where it’s needed most. This is a great opportunity for someone who enjoys rolling up their sleeves, solving challenges, and making an impact.

Since 1986, Team JAS has been a trusted partner in the aviation industry, specializing in comprehensive support for the Twin Otter aircraft. From repair and overhaul services to FAA‑PMA‑approved manufacturing, we provide end‑to‑end solutions that keep aircraft flying safely and reliably around the world. Our 36,000‑square‑foot facility in Jacksonville, Florida, includes extensive inventory, shipping and logistics operations, and a certified FAA (YJAR
8401) and EASA (EASA.
145.6700) repair station. We are a Viking Air Factory Endorsed Component Center and part of Exchange Income Corporation, combining the stability and resources of a larger organization with the agility of a close‑knit team.

The Maintenance, Repair & Overhaul (MRO) Planner plays a vital role in ensuring the smooth flow of the repair process from order placement through delivery. The position is responsible for managing customer repair orders, both physically and within the company’s computer system (Quantum Control), ensuring all orders meet required turnaround times. The planner handles customer quotes for repair costs, coordinates third‑party vendor orders, tracks status, and ensures customer satisfaction throughout the repair cycle.

The role also requires maintaining communication with both internal teams and customers to uphold a high standard of service and quality.

• Order Management & Follow‑Up: Place orders for parts and repairs, ensuring all necessary components are sourced in a timely manner. Follow up on the status of orders to guarantee required turnaround times. Communicate with the purchasing team via email when parts are needed.
• Customer Quotes & Communication: Provide accurate quotes for internal and external repairs, and follow up with customers to confirm receipt and understanding of the quotes. Maintain clear communication with customers under the direct supervision of the Maintenance Manager, ensuring satisfaction and addressing inquiries.
• Vendor Coordination & Quality Control: Place repair orders with third‑party vendors, ensuring that service providers are approved before any orders are issued. Manage and maintain virtual vendor quality audits and surveys to evaluate vendor performance.
• Repair Order Monitoring: Regularly monitor overdue repair orders, track each order’s progress to prevent delays, update notes on work orders, and ensure tollgates are monitored throughout the repair cycle.
• Parts Sourcing & Management: Source parts as needed, ensuring availability for repair work and ordering them accurately and on time to prevent disruptions to repair timelines.
• Rotable Equipment Management: Send out rotables for repair—such as stators, armatures, terminal blocks, and main landing gears (MLGs) for axle and heat treatments—ensuring proper tracking and documentation throughout the process.
• System Updates & Record Maintenance: Update the order status in Quantum Control, maintaining accurate records of all orders, repairs, and parts in real time. Ensure all information is easily accessible for team members and management.
• Administrative Support: Perform various administrative tasks, including preparing reports, maintaining files, and assisting the Maintenance Manager with daily operations. This may include tracking inventory levels and coordinating with other departments as necessary.
• Customer Service & Problem‑Solving: Provide prompt and effective solutions to customer questions and requests, ensuring all issues are resolved efficiently and professionally. Address customer concerns about repair timelines, costs, and service quality.
• Assist in Pulling Parts for Repairs: Assist clerks with retrieving piece parts for repairs once customer approvals are received.

• High school diploma or equivalent.
• 2+ years of…