Senior Field Solutions Engineer, North East

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

• All in to win:
  We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.
• One Miovision:
  We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.
• Be better every day:
  We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.
• Make it happen:
  We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
• Earn the customer:
  We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. By cultivating deep-rooted technical relationships with agencies and partners across the North East Region, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite.

In this role, you aren’t just a vendor; you are an embedded consultant. You will integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. Your mission is to ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership.

Location:

Candidates must be located in the North East to be considered for this position. Preference will be given to those based in NY, MA, or CT.

• Work across city departments:
  Support Traffic, Transit, Fire, Police, Public Works, and seasonal work like snow management and mobility. Design connected Smart City solutions that meet city-wide goals.
• Act as an embedded consultant:
  Work inside key agencies’ daily operations and lead strategic initiatives. Review their systems, document the gaps, and build clear plans from where they are today to where they want to be, with support from Miovision and our partners. Capture product and feature needs and help shape our product roadmap.
• Scope and design solutions:
  Write solution designs, technical documents, and implementation plans for the integrations in each account plan. Look for future integrations with Miovision and third-party systems. Set how each department contributes, help them work together, and track progress with project management teams.
• Run pilots, proofs of concept, and demos:
  Design and manage all product demos, pilot installations, and proofs of concept (POCs). Show what our products can do and prove their value.
• Manage approvals and specifications:
  Work with the Approved Products List (APL) team to get products approved in the assigned territory. Work with customers and prospects to update their Intelligent Transportation Systems (ITS) specifications to include our Master Specifications.
• Resolve complex issues:
  Be the senior contact for problems that stall purchases, delay renewals, or put customers at risk of leaving. Act as the customer’s advocate, and work closely with Product and Support to resolve issues and product gaps.
• Grow accounts:
  Build account plans,…