Marketing & Communications Coordinator-United Way of Northeast

This position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.

• Marketing Communications Support – Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.
  • Manage media list and track all media mentions.
  • Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.
  • Manage our success story photo/video shoot and success story database for staff.
  • Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.
  • Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.
  • Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.
• Digital Communications – Coordinate the development and distribution of the biweekly internal email, Monday Message, and the distribution of marketing emails and invites, including timeline management, marketing list set‑up and facilitation, data review, template‑building and content approvals across departments.
  • Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.
  • Support digital marketing specialist with social media and website needs, as needed.
• Operational Support – Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials; maintain marketing team storage areas; organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.
  • Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day‑of support, etc.
  • Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.
  • Request and manage outside‑vendor estimates and invoice processing; manage requisition process for department credit card(s); assist in recruiting and supervising interns assigned to marketing; as capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.
  • Perform other such duties as may be assigned by the supervisory team.

• Strong customer service skills; ability to establish excellent rapport with co‑workers, general public, volunteers and donors.
• Curiosity, desire to learn and passion about building a stronger community.
• Ability to embrace change and create process and order in the midst of it.
• Possess a motivation to help people, a non‑judgmental attitude, excellent interpersonal skills, and an ability to empathize.
• Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file; comfortable working in a fast‑paced environment; ability to use good judgment and assessment techniques; effectively prioritizes work and establishes clear goals in coordination with supervisor.
• Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment; ability to perform overtime work, as assigned (but is rare).
• Ability to pass a background check; must pass pre‑employment drug screening; staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.
• Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida; actively participate in the broader organizational activities and be a brand steward within the community, outside agencies…