Case Management Assistant, Bartram Inpatient Hospital

Reporting to the Manager of Case Management, the Clinical Case Manager Assistant partners with the Case Manager to support safe, timely, and effective patient discharges. This role has primary responsibility for coordinating clinically driven discharge services, post‑discharge appointments, and licensed clinical supply and equipment needs.

The Clinical Case Manager Assistant applies practical nursing expertise to ensure continuity of care across the inpatient stay, discharge transition, and post‑discharge period. Success in this role requires strong organization, effective communication, clinical judgment, and problem‑solving skills.

Responsibilities:

Discharge Coordination Support discharge planning processes to ensure smooth transitions

Coordinate and schedule follow‑up medical appointments, including obtaining and documenting verbal orders when appropriate.

Collaborate with providers to manage appointments occurring during the rehabilitation stay (maintain, reschedule, or convert to virtual visits as appropriate).Ensure discharge tasks are completed 24–48 hours prior to planned discharge in collaboration with the interdisciplinary team.

Clinical Equipment, Supplies, and Services (LPN Scope)
Coordinate with the Case Manager to manage clinically complex discharge needs, including oxygen, tracheostomy supplies, IV antibiotics, tube feedings, wound care, and catheter supplies.

Review discharge orders for accuracy and collaborate with therapy, respiratory, nursing, pharmacy, and vendors to ensure timely ordering and delivery of required clinical equipment and supplies.

Confirm delivery timelines, resolve barriers, and communicate equipment needs, delivery expectations, and applicable co‑pay responsibilities to patients and families prior to discharge.

Communication & Documentation Maintain accurate and timely documentation in accordance with hospital policy and regulatory standards.

Communicate barriers or changes promptly to the Case Manager.

Post‑Discharge Support Serve as the primary point of contact for clinically related concerns identified during post‑discharge follow‑up calls.

Patient Experience Promote a positive patient experience through professionalism, empathy, and clear communication.

Qualifications:

Required High School Diploma or equivalent

Minimum one year of experience in a healthcare setting

Experience with discharge planning, post‑acute coordination, or DME management

Skills & Competencies Strong verbal and written communication

Excellent organization and time‑management skills

Effective problem‑solving and critical thinking

Computer and electronic documentation proficient

Ability to manage multiple priorities in a fast‑paced clinical environment

Location:

Brooks Inpatient Hospital at 3599 University Blvd South, Jacksonville, FL 32216

Hours:

40 hours per week Compensation:
Experience and education may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

Competitive Pay Comprehensive Benefits package

Vacation/Paid Time Off Retirement Plan with Match Employee Discounts Education and Professional Development Programs