Animal Adoption Assistant

Are you looking for a position with a work/life balance? Do you want four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

Animal Care and Protective Services is actively seeking Animal Adoption Assistants.

This is technical work in handling animal intake adoptions, and customer service through direct contact with animals of unknown origin and temperament. A key element is providing customer support in a highly emotionally charged environment. Routine veterinary procedures are performed under the supervision of trained staff to include insertion of microchip identification, vaccinations, blood draws, and similar procedures. Work requires knowledge of techniques, methods and procedures used in the care of animals, basic understanding of animal body language, the function and operation of safety equipment used in animal handling;

many functions involve the use of specialized skills or specialized equipment, which are learned on the job or through specialized training. Contacts with others require skills in understanding and influencing people, which are important in responding to and resolving complaints relating to animal care issues. Skills of persuasiveness, assertiveness, and sensitivity to others point of view are often required to influence behavior, change an opinion, or turn a situation around.

Work schedule involves some weekend, holidays, and rotating shifts. The work is semi-routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. The work is patterned involving similar situations and generally requiring only the choice of the correct procedure. Work is performed in field, kennel, and office environments, where there are some risks and hazards due to the handling of vicious, ill, infectious, and rabid animals, and exposure to offensive odors, chemicals, and other airborne nuisances but the hazards are known, somewhat predictable and mostly controllable.

Operates laboratory and standard office equipment such as personal computer, two-way radio, euthanasia equipment, animal restraint equipment and cash register. Operates a motor vehicle. The physical demands consist mainly of sitting, standing, walking, transporting animals, and lifting and controlling animals and/or objects weighing more than 50 pounds. Work is performed under general supervision where the work assignments are varied and, although subject to standard procedures, practices, and the worker is permitted some latitude to set own priorities subject to supervisor’s approval.

Responsibilities

• Provides customer assistance and information concerning animals, adoption policies, licensing, reclaim, and citations.
• Provides customer assistance and information to owners surrendering pets.
• Educates community members on city ordinances, state statutes, pet retention, reunification, and pet owner support strategies.
• Assists in coordination and participates in adoption and community education events.
• Transports animals to and from offsite locations and events.
• Feeds and cares for animals in shelter.
• Assists with minor medical procedures, testing and medicating animals.
• Performs euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol. Retrieves and places animals in appropriate areas for holding period, redemptions, medical examinations, shots, etc.
• Enters and retrieves data on animals housed at facility.
• Completes and files routine forms and reports.
• Updates and responds to MYJAX complaints, calls, and e-mails.
• Collects fees, maintains records of monies collected and is responsible for balancing daily revenue reports with deposits.
• Presents issued citations and provides education on payment methods and scheduling court appearances.
• Reports to work location during emergency circumstances such as actual and anticipated natural and man-made disasters.
• Operates laboratory and standard office…