Quality Facilitator

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.

We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People
• Customers
• Trust

The Quality Facilitator is responsible for daily quality control, product testing, and customer quality assurance activities. The Quality Facilitator supports the quality, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs.

• Conduct weekly training sessions (across all shifts) on documented quality procedures and train supervisors and operators on quality processes.
• Monitor and maintain the grey area to ensure process for non-conforming products is being enforced. Working with Management/Supervision on disposition of returned and/or on hold product, with the expectation of returning dispositioned product within the returned month.
• Learn all aspects of the Quality Systems Manager’s (QSM) responsibilities to provide support for maintaining the plant’s quality (ISO 9000) and food safety certification(s) (ISO 22000). Support QSM with Incident Reporting (IR) system, for accuracy and completion, to ensure proper corrective actions, verifications and customer credits are correctly applied.
• Coordinate with plant management to implement and maintain company quality and food safety standards with the goal of producing high quality products and reducing non-conformities.
• Work with department managers/superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement and assisting improvement teams.
• Serve as quality contact with customers to address customer concerns and further strengthen the customer relationship. This includes interfacing with customer quality staff; maintaining knowledge of customer specific quality testing requirements; responding to customer audits and information requests; and assisting the plant management in translating customer satisfaction survey data into action plans.
• Conducting audits, training, and meetings per the Master Schedule and serve as the back-up for Quality System Manager.
• Daily inspection/audits of production floor observing quality and food safety processes.
• Facilitate and maintain corporate quality processes and procedures at the plant level.
• Participate in and serve as interface in plant audits such as quality, food safety, and customer audits.
• Ensure all quality control and measurement devices are appropriately calibrated and maintained.

Education is equivalent to a bachelor’s degree in engineering, Industrial Management, Statistics, Business, or related fields.

Five (5) years of previous experience in corrugated manufacturing operations.

Three (3) years’ previous experience developing / implementing quality systems programs in a manufacturing environment.

Certified quality engineer preferred.

Knowledge of food safety and experience managing food programs. Food safety certification such as Hazard Analysis Critical Control Point (HACCP) preferred.

Effective training and presentation skills and the ability to facilitate groups in problem solving.

Solid working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Exposure to manufacturing shop floor and/or Statistics and Quality software is preferred.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle…