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SMS & QA Manager

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Flightstar Aircraft Services
Full Time position
Listed on 2026-10-18
Job specializations:
  • Quality Assurance - QA/QC
    Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 100000 - 150000 USD Yearly USD 100000.00 150000.00 YEAR
Job Description & How to Apply Below
INTERESTED IN APPLYING FOR THE POSTED POSITION?

Internal Candidates that meet the minimum qualifications will be interviewed and considered for the opening

All interested internal candidates must meet the minimum qualification for the job posted

To be considered for an internal job posting you must be in good standing with regards to yourattendanceand performance and been in your current position for a minimum of 90 days

FLSA:

Non- DOT/ Exempt

Department:

Quality

Job Title:

Safety Management System (SMS) and Quality Assurance (QA) Manager

Reports To:

Director of Quality and Compliance

DOT/ NON- DOT:

Non-DOT

Position Summary

The SMS & QA Manager develops and administers the Flightstar Safety Management System. This role will design, plan and coordinate with all departments the details of the Flightstar SMS in compliance with industry guidelines and Federal Regulations. In addition, this position will be responsible for the Quality Assurance Program, Internal Evaluation Program, technical library and SMS database used by the safety program.

Job Duties and Responsibilities
  • Assists in the development and implementation of a SMS in accordance with the guidance contained in Federal Aviation Administration (FAA) 14 CFR Part 5, Advisory Circular (AC) 120-92B and ICAO 9859.
  • Administrates, plans, and leads all risk working groups.
  • Assists in planning and administration of Safety Review Boards (SRB).
  • Manages relationships with representatives from all operational departments, regulatory authorities/governing bodies (FAA, ICAO, EASA, etc.) regarding the development and management of the Flightstar SMS.
  • Responsible for the research, analysis and development of hazard identification processes to enhance the Flightstar SMS.
  • Manages, develops and coordinates change management, risk assessments and safety analysis within the Flightstar SMS.
  • Develops, compiles and distributes analysis, trends and statistics based upon SMS data and makes recommendations with a data driven approach to safety.
  • Tracks safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting and follow-up as necessary.
  • Assists in event-specific investigations into all safety related aspects of company operations, including, but not limited to aircraft accidents, incident, irregular events, OSHA, etc.
  • Prepare monthly reports that detail the scope of each audit, audit findings, root causes, and corrective actions.
  • Responsible for the management and monitoring of the Just Culture program and its effectiveness.
  • Provides safety and SMS training to employees.
  • Managers the QA Auditors and the Technical Librarian
  • Oversee regulatory affairs pertaining to FAA Federal Aviation Regulations and various international civil aviation authorities.
  • Primary FAA liaison and point of contact during FAA audits and visits.
  • Any other duties as assigned.
  • Key Interactions Internal

    Departments or Job Titles

    Purpose

    External

    Businesses or Organization

    Purpose

    Position Profile Required Level Academic  Qualifications
    • Bachelor’s degree in an Aviation or Safety discipline, Business Management, or related degree; three (3) or more years’ experience in aviation safety; or equivalent combination of education and experience.
    Languages

    English, Spanish a plus

    Previous Experience

    Must have knowledge of air carrier operations disciplines and administration.

    Position requires proficiency in Microsoft Office applications including Project, Visio and SharePoint. Strong working knowledge of database management is essential.

    Skills
    • Proven experience in developing and facilitating training programs and presenting to both small and large audiences in various levels of leadership.
    • Strong knowledge of safety risk management and principles of project management.
    • Excellent reading and language comprehension
    • Exceptional oral and written communication skills
    • Strong knowledge of aviation safety principles, quality management fundamentals, and regulatory agencies and their function as related to air carrier operations (FAA, DOT, OSHA, EASA, etc.)

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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