Quality Assurance Analyst – CX & Calibration
Listed on 2026-10-31
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from Nex Rep’s independent marketplace contractors. You will identify trends and work with the certification and operations teams to ensure client standards are met.
Responsibilities include assessing agent interactions, real-time or post-hoc monitoring, reviewing customer satisfaction data, calibrating with clients, and providing detailed scoring feedback to contractors to improve quality
We are looking to fill the Quality Assurance Analyst – CX & Calibration position at Nex Rep LLC in Lorida, FL, United States.
This Full Time role is for the Quality Assurance Analyst – CX & Calibration role at Nex Rep LLC.
We are seeking a motivated Quality Assurance Analyst – CX & Calibration to join Nex Rep LLC in Lorida, FL, United States.
Consider building your career as a Quality Assurance Analyst – CX & Calibration at Nex Rep LLC.
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